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titleTerm: Terms & conditions
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Headline: AIA Vitality Terms of Use
Title: Terms of Use
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HTML Content: MEMBERSHIP TERMS AND CONDITION

1. Governing Documentation and Membership Conditions
AIA Vitality programme is operated in Thailand by AIA Thailand (a member of the AIA group of companies). These terms and conditions and any other terms and conditions which govern an AIA Vitality member’s participation in the AIA Vitality programme (where applicable), including and without limitation, the AIA Vitality Terms of Use, AIA Vitality Personal Information Collection Statement, AIA Thailand Privacy Policy, the benefit content, and promotional rules (“Terms and Conditions”), apply to the AIA Vitality programme and shall supplement our policy and AIA Vitality Programme enforcement issued to you (“Endorsement”), if any. If there is any conflict between the Terms and Conditions and the Endorsement, the Endorsement shall always prevail. These Terms and Conditions apply to both for the free membership of the AIA Vitality Programme and for the paid membership for the AIA Vitality Plus programme (collectively called the “AIA Vitality programme”) in Thailand and the provision of any benefits thereunder. In this document, membership fees shall mean premium paid to AIA in consideration of the AIA Vitality programme membership. The most up-to-date version of these Terms and Conditions is available on the AIA Vitality website or application (AIA Vitality application). We recommend that you periodically check the Terms and Conditions on the AIA Vitality application. The date of the latest version of the Terms and Conditions can be found at the bottom of this page under the heading ‘Last Updated’. You must read and accept these Terms and Conditions before you become a member of the AIA Vitality programme. These Terms and Conditions contain important information supplements your benefits provided in the Endorsement. you do not understand these Terms and Conditions or have any questions about these Terms and Conditions, please email this address th.customer@aia.com or call 1581. Our representatives will be happy to assist you and answer any question you may have.
2. Changes to the AIA Vitality Programme, Partners and Benefits
By applying and agreeing to become an AIA Vitality programme member, subject to our Endorsement issued to you, you have:

Read and agreed to be bound by these Terms and Conditions, the AIA Vitality Terms of Use applicable to our AIA Vitality application, online facilities, smart phone/ tablet applications, tools, information, materials and contents relevant to the AIA Vitality programme and the benefit content;

consented to the collection, use (including without limitation, handling and processing) and disclosure of your personal information in accordance with the AIA Thailand Privacy Policy and AIAV PICS applicable to the AIA Vitality programme; and

acknowledged and agreed that AIA Thailand may from time to time make changes to the Terms and Conditions relating to AIA Vitality Programme.

acknowledged and agreed that benefits and their conditions provided by our Partners are subject to change at the Partners discretion.

Once you are an AIA Vitality member, you have a choice on whether or not to access or use the benefits on offer under the AIA Vitality programme, specific and supplemental conditions may be applied We shall use reasonable effort to notify the AIA Vitality members of changes or variations to the AIA Vitality programme by posting details of the changes on the AIA Vitality application and/or any other channels or methods. Where we consider that changes to the AIA Vitality programme will be significant, we shall endeavour to provide AIA Vitality members with reasonable notice of the changes in advance. This notice may be provided electronically, including by email (sent to your last notified email address), by posting details of the change(s) on the AIA Vitality application, and/or any other channels or methods. If you are not satisfied with any changes or variations to the AIA Vitality programme, you may terminate your membership under clause 8 (Termination of membership) of these Terms and Conditions.
3. AIA Vitality Membership and Membership Year
You are eligible to, and may, apply for, AIA Vitality Plus membership by utilising the same methods for the free membership for the AIA Vitality programme, please refer to clause 4 of these Terms and Conditions for Qualifications as an AIA Vitality Member. Participation and membership in AIA Vitality Plus programme is subject to the payment of a membership fee payable to us on or before your fee due date. Membership fees may be collected together with, or separately from, other AIA insurance policy premiums as determined by AIA Thailand. For AIA Vitality Plus membership offered under a Corporate Solutions policy, the membership fee will be payable by your employer and according to the payment mode of the Corporate Solutions policy. The membership fee for the following year will be advised to you on initial application and prior to the membership fee due date. We reserve the right to vary the membership fee provided we notify you in advance of the new membership fee prior to the membership fee due date. If you are not satisfied with the revised fee amount, you may terminate your membership in accordance with clause 8 (Termination of membership) of these Terms and Conditions. You must pay your membership fee on an annual or such other periodic basis and using such payment methods as may be approved by us. Each periodic payment is an instalment of the current year’s membership fee. Membership Year: Unless our Endorsement issued to you stated otherwise, AIA Vitality membership year generally commences on the date that the AIA Vitality membership begins and runs for a 12-month period. The AIA Vitality membership year can start on any day of the calendar year. However, if you join an employer who has in force a Corporate Solutions policy, our membership commencement date will be according to your employer Corporate Solutions policy.
4. Qualification as an AIA Vitality Member
To qualify as an AIA Vitality member, an applicant has to meet the following requirements: Free Membership of AIA Vitality Programme

You must be 18 years or older (as of last birthday), whereas the maximum issue age is based on the underlying insurance policy;

You must be the life-insured under insurance products which are selected/ communicated by AIA Thailand or insured member of under your employer’s Corporate Solutions policy; and

You must provide a valid unique email address and identification number.

Paid Membership for AIA Vitality Plus

You must be 18 years or older (as of last birthday), whereas the maximum issue age is based on the underlying insurance policy and/or AIA Vitality Plus products;

You must be the life-insured under insurance products and be named as a contractual party (i.e. member, client, or whatsoever it is called) under an AIA Vitality Plus product, which are selected/ communicated by AIA Thailand or insured member of under your employer’s Corporate Solutions policy;

You must provide a valid unique email address and identification number; and

You are subject to the payment of a premium/ membership fee payable to us on or before your fee due date.

In addition to the qualifications in this clause, the conditions set out in clause 3 (AIA Vitality Membership) must also met. The AIA Vitality member must be a living individual, and membership is not available to corporations or other legal entities. Membership is granted at the sole discretion of AIA Thailand. Each individual is entitled to only one AIA Vitality membership in each jurisdiction.
5. AIA Vitality Membership Electronic Card
AIA Vitality members will be issued a membership number and membership electronic card (e-card). The use of this number/ e-card or associated benefits is deemed to be an acceptance of these Terms and Conditions and any other applicable rules, regulations, policies or procedures related to the benefit provided by AIA Thailand and their partners. Nothing herein shall be construed as a representation by us that AIA Vitality programme and/or AIA Vitality membership e-card is/are available for use in geographic areas or jurisdictions other than Thailand. You will be able to access your AIA Vitality membership e-card after AIA Thailand accepts your application and your membership has been successfully activated. You may need to present your AIA Vitality membership e-card at our partners to earn points and enjoy benefits. If you fail to present your AIA Vitality membership card at our partners when requested, you may not be able to claim such points and benefits retrospectively. AIA Vitality membership and AIA Vitality membership e-card are non-transferable and non-assignable, and will be used exclusively only by you. You will remain liable for all transactions incurred from usage of the AIA Vitality membership e-card (whether authorised or otherwise), where investigations made by AIA Thailand reveal that you are a party to any actions regarding any transactions effected through the use of the AIA Vitality membership e-card. You will not be entitled to dispute any transaction using your AIA Vitality membership e-card or under your username and password, unless AIA Thailand has previously confirmed the receipt of your notification on the suspected or actual unauthorised use, loss or theft of your AIA Vitality membership e-card. AIA Thailand is entitled, but not obliged, to rely on all instructions and transactions carried out using your AIA Vitality membership e-card or under your username and password. By applying for and using the AIA Vitality membership e-card, you agree and undertake:

not to use the AIA Vitality membership card for any commercial, fraudulent or unlawful purposes or purposes which are deemed unacceptable by AIA Thailand or which are prohibited by these Terms and Conditions;

to promptly notify AIA Thailand of any unauthorised use, loss or theft of the AIA Vitality membership card;

to comply with AIA Vitality Terms of Use in relation to setting up of the password;

to pay all fees relating to the use of your AIA Vitality membership e-card as AIA Thailand may prescribe from time to time; and

to only use the AIA Vitality membership e-card in good faith and in accordance with these Terms and Conditions.

Your AIA Vitality membership e-card is and will at all times remain AIA Thailand's property and will be made unavailable immediately upon termination of your AIA Vitality membership or on our request due to a breach by you of these Terms and Conditions, the Terms of Use or for breach of any benefit content the terms or conditions of any other membership documentation. From 1 July 2021 onwards, we will no longer issue new physical membership card (whether it is a new or replacement one) to our AIA Vitality members. All our AIA Vitality members could easily access their AIA Vitality membership e-cards from the “AIA Vitality” mobile app on the mobile devices. Please check the compatibility of your mobile devices with the use of “AIA Vitality” mobile app. Should you experience any technical problem, please let us know and we will try our best to resolve the issue for you. Save as aforesaid, other terms of use governing the AIA Vitality membership e-card shall remain unchanged.
6. AIA Vitality Programme Benefits

6.1 Benefits of the AIA Vitality Programme
Subject to our Endorsement issued to you, the AIA Vitality programme is a health and wellness programme that aims to reward AIA Vitality members who are proactive about improving their health and general well-being by providing benefits which may include discounts, exclusive offers, cash back rewards and other benefits relating to goods and/or services offered by AIA Thailand and our partners from time to time. For more information, please refer to the AIA Vitality application. Unless otherwise set out in the relevant benefit content, only an AIA Vitality member can enjoy the benefits. Benefits may only be used for personal and not business purposes. As a general rule, you will be eligible to access benefits after your AIA Vitality membership is activated and granted by AIA Thailand. Certain benefits may not be accessible immediately and may be subject to a processing or waiting period, including the case of upgrading the free membership to be a paid membership for the AIA Vitality Plus programme. The relevant benefit content will explain when that benefit will be available and the relevant Terms and Conditions applicable to obtaining each benefit. The Terms and Conditions of benefits may be limited for certain users, e.g. certain benefits may only be available exclusively to AIA Vitality members residing in Thailand, and certain benefits may be available exclusively for AIA Vitality Plus member only. If you do not access or login into your membership account on the AIA Vitality application (if required), you may not be able to access/utilize benefits. Please refer to the benefit content on the AIA Vitality application for more information. In some cases, certain benefits or partner discounts will not be applied at the point of sale. Instead these benefits or discounts may be consolidated on a periodic basis in the form of rebates. Where applicable, you will receive such rebates by electronic funds transfer or vouchers, or such other method as may be determined by us from time to time at our sole discretion and subject to applicable laws. For more information, please refer to the relevant benefit content on the AIA Vitality application.
6.2 Additional Fees for using Benefits
Additional fees, where permitted by any regulator (if any), including but not limited to, activation fees, surcharge, monthly or annual fees, subscription fees, and membership fees, may be payable for the utilisation of certain benefits. The fees may be payable directly to the partner or to AIA Thailand. Please refer to the benefit content on the AIA Vitality application for more information. Where possible, we will endeavour to give you advance notice of the introduction of, or increase to, any fees payable for the utilisation of certain benefits. This notice may be provided electronically, including by email (sent to your last notified email address) or by posting details of the change(s) on the AIA Vitality application. If you are not satisfied with the introduction of, or increase to, any fees payable for the utilisation of certain benefits, you may terminate your membership under clause 8 (Termination of membership) of these Terms and Conditions.
6.3 Important information about Benefits
Benefits are provided by our partners. These partners are separate and independent entities, and AIA Thailand shall not be responsible for the nature or quality of products or services provided by those partners, nor for any solicitation efforts by those partners. The products and services offered by our partners are not sold or marketed by AIA Thailand, and the provision of the same may also be subject to certain Terms and Conditions of our partners. Our partners may apply additional Terms and Conditions with regard to the availability and eligibility of earning AIA Vitality points. AIA Thailand makes no representations or warranties, express or implied, of any kind with respect to any benefit, including price, availability, quantity, quality, accuracy, timeliness, usefulness, merchantability or fitness of any product or service provided as part of a benefit, including without limitation, success rate, fitness for a particular purpose and quality. AIA Thailand will not be liable for any loss, injury, claim or damage suffered or incurred as a direct or indirect result of an AIA Vitality member’s use of a product or service or reliance upon advice with respect to any benefit. AIA Thailand shall have no liability for partner withdrawals from the AIA Vitality programme or for award changes or cancellations caused by partner withdrawals, discontinued partner service, or award or point accrual cancellations for any reason. Any dispute about any products or services provided as part of a benefit must be resolved directly with the relevant partner.
6.4 Benefit Content and other documentation
A partner (alone or jointly with AIA Thailand) may issue a benefit content which sets out the rules governing the use and access to a benefit. The benefit content is available on the AIA Vitality application. Representations in the benefit content made on behalf of our partners are based upon information that AIA Thailand has received from them, such information having been provided to us along with assurances from our partners that it is accurate. All information in a benefit content and other information provided with respect to any benefit is general information only and are not in any way intended to be financial, medical, nutritional, health, fitness, legal or other advice or as a substitute for such advice. Any such information is not provided to promote or influence you to acquire any product or service. Benefit content and other information provided in respect of benefits do not take into account your personal circumstances and are subject to change. You should obtain professional advice from a medical practitioner, pharmacist, dentist, nutritionist or other appropriate health professional in relation to your own personal circumstances or in relation to the diagnosis or treatment of any medical condition. If necessary, you should consult with such a professional. Importantly, the results of any benefits, devices, services, software available, assessments, health checks, consultations or tools cannot replace any advice a doctor or other health professional gives. You should not change or discontinue any assistance or treatment you may be receiving on the basis of information provided in relation to any benefits, devices, services, software available, assessments, health checks, consultations or tools accessed or used without first consulting your healthcare provider. Medicines you use for your physical or mental health may also affect the results of any benefits, devices, services, software available, assessments, health checks, consultations or tools accessed or used. You should also seek professional advice immediately should any symptoms you may be experiencing persist or change.
6.5 AIA Vitality Fitness Assessment
By taking part in the AIA Vitality fitness assessment with an AIA Vitality gym partner (and/or its franchisees) and/or by using the AIA Vitality gym partner’s and/or its franchisees’ services and/or facilities (Activity) you:

Authorise, agree and consent to AIA Thailand collecting, using (including handling and storing) and/or disclosing personal and sensitive information in connection with the Activity or the AIA Vitality programme in accordance with the AIAV PICS and AIA Thailand Privacy Policy available at AIA Vitality application;

Authorise, agree and consent to the relevant gym partner collecting, using (including handling and storing) and/or disclosing personal and sensitive information in connection with the Activity or the AIA Vitality programme in accordance with its Privacy Policy available on its website/application and in the absence of such a provision, in all cases to AIA Thailand;

Acknowledge and agree that to the extent permitted by law, AIA Thailand and the relevant gym partner exclude any and all liability to you under contract, tort, statute, equity or in any other manner, for any injury (including without limitation death, personal, bodily or mental injury), damage or loss of any kind whatsoever (including without limitation, any liability for direct, indirect, special or consequential loss or damage) sustained by you or any other person, or for any costs, charges or expenses incurred by you or any other person arising from or in connection with the Activity and/or any act or omission of AIA Thailand and/or the relevant gym partner, except to the extent that such injury, damage or loss is caused by the gross negligence (meaning that the act was done or omitted to be done with reckless disregard, with or without consciousness for the consequences of the act or omission) of AIA Thailand and/or the relevant gym partner. In such case, the liability of the respective party will be limited to the injury, damage or loss directly caused by that party’s gross negligence. This clause does not exclude, or intend to exclude, any consumer guarantees applicable to the Activity and to the extent that it does this clause has no effect;

Represent that you are in good physical and mental condition and have no health and medical reason, impairment or disability that might prevent you from undertaking the Activity. You acknowledge that neither AIA Thailand nor the gym partner is in a qualified position to provide you with medical advice related to your physical condition and/or inability to undertake the Activity;

Agree to obtain professional advice from a medical practitioner, pharmacist, dentist, nutritionist or other appropriate health professional in relation to your own personal circumstances or in relation to the diagnosis or treatment of any medical condition. If necessary, you agree to consult with such a professional. . You also agree to seek professional advice immediately should any symptoms you may be experiencing persist or change; and

Acknowledge and agree that the results of the Activity are not a substitute for medical advice or treatment and must not be used for diagnosing or treating a health problem or to replace your doctor or healthcare professional. You agree not to change or discontinue any assistance, medication or treatment you may be receiving on the basis of information provided in relation to the Activity without first consulting your doctor or health professional. Medicines you use for your physical or mental health may affect the results of the Activity. Any reliance by you on the information provided in undertaking the Activity will be at your own risk. AIA Thailand and the gym partner make no express or implied representation or warranty regarding the completeness, accuracy, reliability or currency of the information or results provided.

7. AIA Vitality Status and AIA Vitality Points

7.1 AIA Vitality Status
As a new AIA Vitality member, your default status will be Bronze. Points earned throughout your AIA Vitality membership year are added towards your status. The more points you earn, the higher the status you will achieve. The different status levels are: Bronze, Silver, Gold and Platinum. To move up a status, you will need to accumulate a sufficient number of points to reach the relevant status. The table below sets out how many points are needed for each status at the date of these Terms and Conditions.

AIA Vitality Status AIA Vitality Points

Bronze 0 – 9,999

Silver 10,000 – 19,999

Gold 20,000 – 29,999

Platinum 30,000 +

As your status changes, the benefits you are entitled to and the terms relating to those benefits may change. Please refer to the benefit content for further information.
7.2 Earning AIA Vitality Points
You will earn points for completing certain activities if you are an AIA Vitality member. Additional rules such as age and gender rules apply to some activities. Please refer to our application for further details. The number of points you can earn will depend on a range of factors such as the activity you are doing and your health goals and risk factors. We may adjust the number of points you can earn for each activity depending on your individual health status or how important the activity is to your health status. Certain activities and/or groups/categories of activities may have limits as to how many points you can earn over a certain time period. Additional Terms and Conditions may apply to each activity. Please refer to the relevant benefit content for further details.
7.3 Awarding of AIA Vitality Points
AIA Vitality Points will be awarded to you in accordance with the Terms and Conditions as determined by us and the respective partner from time to time. In some cases, it may take approximately 30 days for your points to be reflected. We assume no control, responsibility or liability in respect to the awarding of, or any delay in the awarding of, points, or the posting of transactions in your membership account by the respective partners. AIA Thailand may run promotions from time to time offering bonus AIA Vitality Points. Qualification for these bonus points is subject to Terms and Conditions of each individual promotion. Where a promotion requires pre-registration, bonus points will only be credited if members complete the registration process at our mobile application, or on the premises, prior to participation in the activity, purchase, or consumption of our partner’s products and services, in which such points would be awarded by AIA Thailand. AIA Thailand may exclude specific activities from the crediting of AIA Vitality Points. In some cases, AIA Vitality Points may not be earned in conjunction with other promotions or discounts offered by AIA Thailand and/or its partners. You are advised to check with us and/or benefit content. AIA Thailand encourage you to check that all points are reflected accurately and inform us of any suspected discrepancy. AIA Thailand has the sole discretion to audit any and all your activities to ensure compliance with these Terms and Conditions and other applicable rules, regulations, policies or procedures relating to the AIA Vitality programme, without the obligation in providing notice to you. During the course of audit or investigation, we may share your account information with our partners and also third parties with whom we have contracted to assist in perform such audit or investigation. In the event that an audit reveals discrepancies or possible violations, we may delay the processing of the awarding of AIA Vitality Points, cancel any outstanding redemption, without statements or suspend your account pending completion of an audit. Upon completion of an audit, if discrepancy or violation has been determined by us, in addition to any other remedies we may have, the AIA Vitality Points may be removed from your account and/or your AIA Vitality Status may be downgraded to remedy any such discrepancy or violation. Any disputes in connection with or arising from the points awarded must be notified to us as soon as possible and in any event, within 30 days from the date of activity, by email at th.customer@aia.com or by calling 1581. We may need you to provide us with supporting documents wherever applicable to assist us in settling any disputes. If we do not receive any notifications from you within the stipulated timeframe of any disputes or inaccuracies on your points, the points statement will be taken to be correct, final and binding on you. Our decision on any such dispute shall be final and conclusive.
7.4 Monitor Your AIA Vitality Points
You can monitor your points by logging on to the AIA Vitality mobile app or by calling 1581. There may be a delay for points to be loaded and/or reflected on your points statement or on any of the above platforms.
7.5 Validity and expiry of AIA Vitality Points
Your status will remain in place from the time you earn the relevant status until the end of the next AIA Vitality membership year unless changes are made to your membership. At the anniversary of your AIA Vitality membership, AIA Vitality members will carry over their status earned from the previous year. However, in the year after that AIA Vitality membership year, you will lose your status if you do not earn enough points to maintain it. Your points will expire at the end of the AIA Vitality membership year in which the points are earned. No points will be carried over into the subsequent year. Activities that points can be earned during the membership year must be claimed within the period as specified in AIA Vitality mobile application. If you do not submit to claim points within the period, the points will not be awarded.
7.6 Transfer of rights
The membership of AIA Vitality programme is personal to you and will not be assigned at law or in equity. Accrued AIA Vitality Points do not constitute your property. AIA Vitality Points generated under this AIA Vitality programme apply to certain qualified benefits offered by the partners in Thailand only. They are not transferrable to other AIA vitality schemes operated elsewhere in the world (and vice versa). Except as provided otherwise in these Terms and Conditions or in any other documents relating to AIA Vitality programme, you cannot transfer, assign, sell, barter or pledge your points, your status, membership rights or rights to benefits or points to another person or another membership. AIA Vitality Points cannot be bequeathed or devised. Points cannot be redeemed for cash and cannot be returned for any other consideration. If points, awards or benefits are purchased from an unauthorised source, such transactions are voidable and you will be liable for the full, unrestricted value of awards issued as a result of improper or fraudulent transfers and/or redemptions and otherwise in violation of the terms of the AIA Vitality programme.
7.7 Underutilisation rules
On some benefits you may be required to utilise and/or purchase the partner’s facility, goods and/or services a specified minimum number of times or amounts. Failure to meet these minimum utilisation rules could result in your rights to the benefit being altered or terminated. Please see the relevant benefit content on the AIA Vitality application for more details.
8. Termination of Membership

8.1 Automatic termination if you cease to be insured by us
Subject to the Endorsement and our rules and any extension that may be allowed by us, your AIA Vitality membership will automatically terminate if you are no longer the life insured under insurance products which are selected/ communicated by AIA Thailand or insured under a Corporate Solutions policy as elected by that insured's employer. Membership is also automatically terminated in the event of member’s demise, and all AIA Vitality Points accumulated by the deceased member will be abolished
8.2 Cancellation by you
You may terminate your AIA Vitality membership at the end of the AIA Vitality membership year. You must provide us with 30 days’ prior written notice, sent to us by email at th.customer@aia.com in order to terminate your AIA Vitality membership. On termination of your AIA Vitality membership, you may or may not automatically terminate your existing relationship with partners, you may still be subject to the notice period of certain partners and to any other relevant Terms and Conditions of such partners.
8.3 Termination of the AIA Vitality programme or your membership by us
Where permitted by any regulator (if any), we reserve the right to terminate, suspend, cancel, deactivate, recall or revoke the AIA Vitality programme (in whole or in part) at any time and do not guarantee that the AIA Vitality programme will continue indefinitely or that it will be managed and owned by us. We further reserve the right to terminate, suspend or deactivate your AIA Vitality membership (in whole or in part, including your access and right to utilise one or more of the benefits), your transaction(s), AIA Vitality membership card, points and/or forfeit the accumulated points, for reasons which include (but are not limited to):

if we detect or suspect any unusual, irregular, suspicious, fraudulent or unauthorised use or activity or any conduct/misconduct;

there is a risk to the business operations of AIA Thailand from any breach of the AIA Vitality Terms and Conditions, AIA Vitality Terms of Use or of any Benefit;

if you do not or no longer qualify (we suspect that you do not, or no longer, qualify) for an AIA Vitality membership under these Terms and Conditions;

if you do not pay the fee (in the case of AIA Vitality Plus) or any other fees payable to us or any of our partners;

if we believe that you are abusing or misusing the benefits, awards or privileges of the programme; or

if you are no longer a life insured of an AIA Vitality integrated insurance to which the AIA Vitality membership is linked, or the primary insured of Corporate Solutions policy.

In the event of termination of the AIA Vitality programme or the cancellation of membership in the AIA Vitality programme, we shall notify you in writing of such termination or cancellation by sending an email to the last notified email address as specified by you and/or any other channels or methods. Subject to the terms of our agreement with relevant partners, you will not be able to access benefits provided under the AIA Vitality programme immediately after your membership has been terminated and/or the notice has been sent to you.
8.4 If your membership terminates
If your membership is terminated for any reason:

Subject to the terms of our agreements with the relevant partners and any other relevant Terms and Conditions of the relevant partners, your rights to benefits will cease upon the termination of your AIA Vitality membership.

You may be entitled to any outstanding cash back that you earned less any outstanding fees due to AIA Thailand, subject to the Terms and Conditions of the applicable cash back programme.

In the event that there are any unpaid sums owed to AIA Thailand or any of our partners in connection with your AIA Vitality membership, upon the termination of your AIA Vitality membership, we reserve the right to deduct any such unpaid sums from the benefits that you may have earned.

Any premium discounts in accordance with your existing AIA Vitality integrated insurance and/or its additional agreements will cease from the date upon which we receive a written notice of membership cancellation from you.

Any Points and Status will cease upon the termination of your AIA Vitality membership.

9. Other Important Information

9.1 General information
If for any reason, any provision or part of the AIA Vitality Terms and Conditions or any provision or part of any other governing documentation is found to be void or unenforceable, such provision or part of the AIA Vitality Terms and Conditions or of any other governing documentation shall be deemed to be severed from the AIA Vitality Terms and Conditions or such other governing documentation and the remainder of such provision or of the AIA Vitality Terms and Conditions or such other governing documentation, as the case may be, shall remain in full force and effect and may be enforced to the fullest extent possible. Other benefit promotions, special discounts, competitions, exclusive offers etc. may be offered from time to time, including from us, our partners or affiliates. If they are offered, other Terms and Conditions may apply, which may be notified by mail, email, SMS, or the AIA Thailand application or other facility.
9.2 How we communicate with you and consent to electronic communication
You consent to receive documents and other information in relation to your AIA Vitality membership and any other arrangements you have with us by electronic communication to the most recent email address we have for you in our records and authorise us to act on instructions received electronically. You also consent to us communicating electronically the fact that some information can be obtained by following a hyper-link or by accessing an electronic address set out in the communication. You acknowledge that these consents and authority have effect to the maximum extent that we are permitted by law to act and provide information to you in accordance with these consents and authority. We shall be entitled from time to time to contact you via electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication (via any of your telephone numbers, whether registered in Thailand or otherwise) in respect of your membership and participation in the programme. You acknowledge that hard copy documents and information may not be given and that electronic communications must be regularly checked. Notwithstanding these consents, we may still decide to send you hard copy documents and information in certain circumstances. Any notice or other information to be given to you may be given by updates to the AIA Vitality application, portals, online facilities, electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication (by any of your telephone numbers, whether registered in Thailand or otherwise), at the address as may from time to time be notified in writing. We shall use reasonable endeavours to transmit statements, notices and other material relevant to AIA Vitality members to advise you of various matters of interest, including changes to the programme, but we shall not be responsible for correspondence lost or destroyed. Any statement, notice or other material shall be deemed to have been given by us if it is uploaded to the AIA Vitality application or if it is sent to the email or physical mail address last notified to us by the AIA Vitality member for the AIA You are responsible for advising us of any change in your contact details, including email and physical mail address, and ensuring that your email address remains current and unblocked and that communications from us are not filtered or placed in a location where you do not see them so that we can provide documents and other information to you. AIA Thailand shall not be liable for failure to deliver a notice to you where you have failed to comply with the foregoing.
9.3 Disclosure of information
By way of summary, we collect personal and sensitive information in a range of circumstances, including on registration, when you contact us, make an enquiry or use or request our products or services or the products or services of our partners. The types of personal and sensitive information we collect includes (amongst other things) your name and contact details, identifying information (e.g. date of birth), demographic and profile information (sex, age, etc.) and health and medical-related information. We also collect personal information about your interactions with us, including any contact we have with you by telephone, email or online. You hereby agree that any information provided by you for use in relation to the AIA Vitality programme is on a voluntary basis for your membership and participation in the AIA Vitality programme. AIA Thailand (and for the avoidance of doubt, its related bodies, corporate, and affiliates) may also use and disclose your personal information to provide marketing communications that may be of interest to you, including without limitation, about new AIA Vitality products and services as well as partner products and services, or any changes/enhancements to the benefits. Communications may be provided on an ongoing basis by telephone, electronic messages (e.g. email and pop-ups), online (including websites or mobile application) and other means. Before using your personal data for the marketing purposes, we must obtain your consent, and only after having obtained such consent may we use and/or provide your personal data for any promotional or marketing purpose. If you do not wish to receive direct marketing communications please indicate this by contacting us on 1581). Please refer to the AIAV PICS and AIA Thailand Privacy Policy for more information.
9.4 Dishonesty/ fraud/ misrepresentation/ abuse of AIA Vitality programme privilege
Your membership of, and participation in the AIA Vitality programme is based on mutual trust. Where dishonesty or fraud or misrepresentation or abuse of AIA Vitality programme privilege is detected, benefits may not be awarded, your AIA Vitality membership may be cancelled and the matter may be referred to the appropriate authorities. This AIA Vitality membership may become invalid and we may take other action consistent with our legal rights. If any act or omission by you is dishonest or fraudulent or constitutes an abuse of the AIA Vitality programme privilege, or if any dishonest or fraudulent or improper means or devices are used by you, any member of your household or anyone acting on your or their behalf in relation to the AIA Vitality programme, then all benefits under this programme may be lost or forfeited, your AIA Vitality membership may also be cancelled and you may have to return to us any payments made by us and benefits provided by us, or any of our partners (or by any other party under our direction) as a result of your actions or the actions of any member of your household or anyone acting on your or their behalf as a result of any dishonest or fraudulent actions.
9.5 Exclusion of liabilities
Under no circumstances, including as a result of its negligent acts or omissions or those of its officers, employees, directors, agents, advisers, contractors, partners or other persons for whom in law it may be liable, shall AIA Thailand be liable for any loss or damage of any nature which you, your beneficiaries or any third parties may sustain as a result of engagement in the AIA Vitality programme. By agreeing to these Terms and Conditions you, your beneficiaries and any third parties indemnify AIA Thailand accordingly. All liability of AIA Thailand and/or partners and their respective officers, employees, directors, agents, advisers and/or contractors for any loss, damage, claim or expense (including but not limited to indirect, incidental, special, punitive or consequential liability, economic loss, loss of profits and loss of opportunity) you may incur or suffer that arises directly or indirectly out of these Terms and Conditions, any other governing documentation as set out in clause 1 of these Terms and Conditions or the AIA Vitality programme (regardless of whether we have any control over circumstances giving rise to the claim or not) including termination or suspension of your AIA Vitality membership, termination of the AIA Vitality programme and/or termination of any partner benefit, is hereby excluded to the maximum extent permitted by law. To the extent permitted by law, this applies even if we have been informed that the liability, loss, damage or expense will or may result. AIA Thailand and/or partners and their respective officers, employees, directors, agents, advisers and/or contractors disclaim all warranties, express or implied, in connection with the AIA Vitality programme and the benefits. If AIA Thailand and/or partners are liable to you in any way, our liability shall be limited to allocating to your AIA Vitality membership the number of points and/or status which we consider is appropriate in connection with which the relevant claim arose. To the fullest extent permitted by law, AIA Thailand disclaims all express or implied warranties including, but not limited to, warranties of availability, price, satisfactory quality, merchantability and fitness for a particular purpose. AIA Thailand shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with the AIA Vitality programme, any information, software, products, services, benefits or content obtained through the AIA Vitality programme, or your dealings with our partners and third-party service providers available through the AIA Vitality programme. AIA Thailand shall not be liable for any disruption to the Vitality programme or any delay to or inability to provide any of the benefits cause by circumstances beyond the control of AIA Thailand including, but not limited to, failure of any service provider or other third party, merchant closure, strikes or industrial disputes, acts of God, flood, weather, natural disaster, unavailability, war, hostilities (whether war be declared or not) terrorism, rebellion, revolution, insurrection, military or usurped power or confiscation or civil disturbance. Any third-party links (including those of partners) provided by us on any of our applications, communication channels and social media are provided for your convenience. Their inclusion does not imply any approval or endorsement by us. We have no control over the content of those sites and accept no responsibility or liability in respect of them. You must evaluate and bear all risks associated with the use of the content downloaded and acquired through our third-party (including partner) applications. We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with your use or inability to access our application/ third-party (including partner) links and/or use any related documents. Please note that the material (including, without limitation, workout and exercise tips, and information contained in applications and video clips), provided on any of our applications, communication channels and social media, including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, is provided by way of general information only. Whilst we, (including our holding company, subsidiaries and/or the subsidiaries of our holding company and any joint venture partners or affiliates), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them. We recommend that you consult with your physician before you undertake to follow any health and fitness recommendation you may receive from AIA Vitality programme, our application, communication channels and social media. We are not a licensed medical provider and have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. AIA Vitality programme does not provide any medical advice or treatment. AIA Vitality programme is not intended to be a substitute for professional medical advice, diagnosis, treatment or management of care following an assessment in the event of abnormal health screen results. No recommendation is intended to be instructional for medical diagnosis or treatment. Should you have any health-related questions, please call or see your healthcare provider or doctor promptly. In the event of an emergency, call your healthcare provider or doctor immediately. You expressly agree that your athletic activities carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of us or by the action, inaction or negligence of others (including partners). You also expressly agree that we do not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, group athletic activity or event that may earn you points. If you ever start to feel unwell or have discomfort at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining medical or health-related advice from your healthcare professional because of what you may have read on any of our application, communication channels and social media. Current health and fitness research may exist that could impact the information provided by us; information provided may not be based on the most recent findings or developments. We shall not be held responsible for any injuries and/or damages that may result from your participation in or engagement of the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our application, communication channels and social media. We do not accept any liability with respect to death, injury or any consequential damage or loss arising from or in connection with the AIA Vitality programme generally or from the supply of a benefit or service or from the loss, theft or destruction of a benefit (including, but not limited to vouchers). You may incur a tax liability or disclosure obligation through joining or use of AIA Vitality programme. You should obtain your own financial or tax advice regarding any benefit you may receive through AIA Vitality. AIA Thailand is not liable for any financial or tax consequences that may arise. AIA Thailand reserves the right to provide any tax authorities with full details of any member’s accrual and redemption of benefits, upon request of a tax authority. AIA Thailand excludes all liability for cooperating with tax authorities in this matter. Please also refer to the AIA Vitality Terms of Use, AIAV PICS, AIA Thailand Privacy Policy and other governing documentation set out in clause 1 of these Terms and Conditions.
9.6 Exclusive memberships
From time to time and in our sole and absolute discretion, we may select individuals and offer exclusive memberships to them for AIA Vitality programme. In such circumstances the individual will be deemed to satisfy the eligibility criteria in these Terms and Conditions and other additional eligibility criteria as may be determined by us for the exclusive membership offer at our sole and absolute discretion. We may at our sole and absolute discretion waive the fee, the requirement to be insured under an eligible AIA Thailand insurance policy, or other requirements of AIA Vitality membership. Whether a selected individual is offered an exclusive membership and the eligibility and rules applicable to such exclusive membership are in the absolute discretion of AIA Thailand. These Terms and Conditions apply to such exclusive memberships, except where the Endorsement and the Terms and Conditions are inconsistent with this clause 9.6, in which case this clause 9.6 will prevail to the extent of any inconsistency. If an exclusive membership is offered, other Terms and Conditions may apply, which may be notified by the AIA Vitality application, mail, email, SMS or such other facility as AIA Thailand determines in its sole and absolute discretion. We reserve the right to terminate, suspend, cancel, deactivate, recall or revoke an exclusive membership offered at any time. Where a selected individual has an exclusive membership with AIA Thailand, they are not eligible for discounts to their premium or any cash back which may otherwise be available under the AIA Vitality programme. However, an individual being granted an exclusive membership may choose to cease having the exclusive membership status, and apply for paid membership for the AIA Vitality Plus member and in which case, if accepted, that individual would be eligible to enjoy any discounts or cash back which may normally be available to other AIA Vitality members. Without in any way limiting the termination rights of AIA Thailand or other rights contained in these Terms and Conditions or rights under rules, regulations, polices, procedures and other documentations relating to AIA Vitality programme, where a selected agent or a selected personnel of our business partner has been granted an exclusive membership, the exclusive membership will automatically be terminated on the occurrence of the earliest of one of the following applicable events: cessation of business; revocation of requisite license to distribute insurance products; cessation to be the agent or business partner (as the case may be) to distribute AIA Thailand insurance policies; retirement; death. AIA Thailand reserves the right, and retains the sole discretion, to terminate or suspend the exclusive membership at any time without the need to provide reasons. Other Terms and Conditions shall continue to apply to exclusive memberships and other rules, policies or procedures applicable to exclusive memberships may be adopted, implemented, amended or varied by us from time to time.
9.7 Third-party rights
These Terms and Conditions, benefit content and other documentations issued by us relating to AIA Vitality programme are not intended to, and do not give any person who is not our member any right to enforce any of the provisions.
9.8 Severance
If any provision of these Terms and Conditions is prohibited by law or judged by a court or tribunal to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and Conditions and rendered ineffective as far as possible without modifying the remaining provisions, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.
9.9. Waiver
No failure or delay by AIA Thailand in exercising any or enforcing any right, power or privilege shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege.
9.10 Law and jurisdiction
These Terms and Conditions and the relationship between you and AIA Thailand are governed by Thailand laws. By joining the AIA Vitality programme, you agree to submit to the exclusive jurisdiction of the Thailand courts. If this English version of the Terms and Conditions do not conform to the other language version, or there is any conflict in meaning between the English version and any version or translation in other language, the Thai version shall prevail. In the event of dispute, AIA Thailand reserves the right to final decision.
10. Definitions and Interpretation
In the Terms and Conditions, unless the context otherwise requires, the headings are inserted for convenience only and shall not affect the construction of these Terms and Conditions. The following expressions have the following meanings:

Glossary Definition

AIA Thailand, we, our, us

Refers to AIA Company Limited and/or where appropriate, its related bodies corporate and affiliates

AIA Vitality member

As set out in clause 4 of these Terms and Conditions.

AIA Vitality Plus member

As set out in clause 4 of these Terms and Conditions.

AIA Vitality programme

The AIA Vitality programme offered and administered by AIA Thailand. The AIA Vitality programme is the science-backed health and wellness programme, encouraging you to get healthier and gain rewards. The AIA Vitality programme's proven approach takes you on a personal pathway to better health: you get to know your health, learn how to improve your health and enjoy the rewards when you do.

AIA Vitality application

The AIA Vitality website at https://campaigns.aia.co.th/vitality and/or AIA Vitality mobile application.

AIA Vitality Personal Information Collection Statement (“AIAV PICS”)

Refers to the AIA Thailand Personal Information Collection Statement. In order to provide AIA Vitality members with its services and benefits under the AIA Vitality programme, it shall be necessary for AIA Thailand to collect, use and share certain personal data about you. The AIA Vitality Personal Information Collection Statement provides you with notice as to why your personal data is collected, how it is intended to be used, to whom your personal data may be provided, from whom your personal data may be collected and how to access, review and amend your personal data, in connection with AIA Vitality programme. This statement will be provided to you on or before collection of your personal data (and also from time to time) in an appropriate format and manner.

Membership fee

The membership payment or insurance premium that must be paid upon joining AIA Vitality Plus, and annually in order to remain a member of AIA Vitality Plus, and may be updated or varied from time to time on the AIA Vitality application, or in other notices or documentation issued to you. The membership fee may be payable on an annual basis, or such other periodic basis, by using payment methods as permitted by us (please refer to clause 3).

Benefits

Refers to discounts, exclusive offers, cash back rewards, and other benefits relating to goods and/or services offered by our partners from time to time and available to AIA Vitality and AIA Vitality Plus members through the AIA Vitality programme.

Benefit contents

A content setting out the use of and access to a benefit on AIA Vitality application.

Business Partner

Brokers, independent financial advisors and AIA Thailand’s bank partners.

Corporate Solutions Policy

Refers to a single master (group) insurance policy issued by AIA Thailand to insure the lives or health of a specific group of people, such as a group of employees.

Membership year

The 12-month period starting from the commencement of your AIA Vitality membership. Exceptions to this duration shall be clearly notified by AIA Thailand.

Membership fee due date

Refers to the date when your membership fee payment is due.

Partners

Means a retailer, association, or any other person, entity, firm or corporation who offers products or services or benefits as awards in the AIA Vitality programme and who is permitted to accrue AIA Vitality points to AIA Vitality members who utilise their products or services. The partners are separate and independent persons or entities from AIA Thailand.

Partner Benefits

Refers to discounts, rewards, benefits, incentives, cash back, goods and/or services available to members through AIA Vitality offered by our Partners.

Cash Back

Discounts you may be entitled to with certain partners which may be distributed in the form of electronic funds transfer or cheque or coupons or vouchers or other methods, whether conditional or otherwise, as may be determined by us from time to time and at our sole discretion.

Points / AIA Vitality Points

The points awarded to an AIA Vitality member for doing certain healthy activities.

Policy Owner

The entity or person who contracts with AIA Thailand and owns the insurance policy.

Status / AIA Vitality Status

The member status level on AIA Vitality programme that a member can achieve in accordance with the number of points he/she may have earned and accumulated during a membership year. Status levels are Bronze, Silver, Gold and Platinum. AIA Vitality members start on Bronze and may progress through the levels to Platinum as they earn points while engaging in healthy activities.

Status Thresholds

The minimum points an AIA Vitality member must earn and accumulate each membership year before moving to a particular Vitality status.

Terms and Conditions

These Terms and Conditions and any other Terms and Conditions which govern an AIA Vitality member’s participation in the AIA Vitality programme (where applicable), including and without limitation, the AIA Vitality Terms of Use, AIAV PICS, AIA Thailand Privacy Policy, benefit content, and promotional rules.

You, your

Refers to a member of AIA Vitality programme.

AIA Vitality Terms of Use

Conditions of Use
By using this website/application, you acknowledge your assent to the following conditions of use without limitation or qualification. You hereby warrant that you have read and agree to these Terms of Use, including our Personal Information Collection Statement. Please read these conditions carefully before using this website/application. Subject to relevant law, these conditions may be revised at any time, without providing notice to you and without giving any reason for doing so, by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current conditions to which you are bound. For material changes, if required by law, we will notify or otherwise obtain your consent prior to the change. If you do not accept these Terms of Use or any changes thereof, please leave the website/application and discontinue the use of all website/application and/or all services immediately.
Disclaimer
To the fullest extent permissible pursuant to applicable law: (1) The materials on this website/application are provided “as is”,“as available” and without warranties or any kind either expressed or implied and AIA Company Limited, AIA Group Limited, and their subsidiaries and affiliates (collectively, “AIA Vitality Operator”) disclaim all warranties, expressed or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose; (2) AIA Vitality Operator does not warrant that the website/application or the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website/application or the server that makes it available are free of viruses or other harmful components; and (3) AIA Vitality Operator does not warrant or make any representations regarding the use or the results of the use of the materials on this website/application in terms of their correctness, accuracy, reliability, or otherwise. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes. For complete details please refer to the actual policy or the relevant product or services agreement. AIA Vitality Operator reserves the right to modify the contents of this website/application at any time, but we have no obligation to notify you. You agree that it is your responsibility to monitor changes. This website/application may be linked to other website/applications which are not maintained by AIA Vitality Operator. AIA Vitality Operator is not responsible for the availability, content or accuracy of any external website/applications and does not make any warranty, express or implied, with respect to the use of any external links. The inclusion of any link to such website/applications does not imply approval of or endorsement by AIA Vitality Operator of the website/applications or the content thereof. You acknowledge and agree that you access such website/applications at your own risk.
Limitation of Liability
While AIA VITALITY OPERATOR uses reasonable efforts to include accurate and up-to-date information on this website/application, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, AIA VITALITY OPERATOR makes no warranties or representations as to the accuracy of the content of this website/application and under no circumstances, including, but not limited to, negligence, shall AIA VITALITY OPERATOR or any party involved in creating, producing, or delivering the website/application be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website/application, even if AIA VITALITY OPERATOR or an AIA VITALITY OPERATOR authorised representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, in no event shall AIA VITALITY OPERATOR's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website/application. AIA VITALITY OPERATOR also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website/application or your downloading of any materials, data, text, images, video, or audio from this website/application.
Restrictions on Use of Materials
This website/application is owned and/or licensed to be operated by AIA VITALITY OPERATOR. Except as otherwise expressly permitted by AIA VITALITY OPERATOR, no materials from this website/application or any website/application owned, operated, licensed or controlled by AIA VITALITY OPERATOR may be copied, reproduced, republished, modified, stored in a retrieval system, used for creating derivative works, uploaded, posted, transmitted (by any form or by any means), distributed or used in any other way for public or commercial purposes. You may download material displayed on this website/application for your personal non-commercial use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website/application, including the text, images, audio, and video, for public or commercial purposes, without AIA VITALITY OPERATOR's written permission. AIA VITALITY OPERATOR neither warrants nor represents that your use of materials displayed on this website/application will not infringe rights of third parties.
Limitation of Liability
While AIA Vitality Operator uses reasonable efforts to include accurate and up-to-date information on this website/application, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, AIA Vitality Operator makes no warranties or representations as to the accuracy of the content of this website/application and under no circumstances, including, but not limited to, negligence, shall AIA Vitality Operator or any party involved in creating, producing, or delivering the website/application be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website/application, even if AIA Vitality Operator or an AIA Vitality Operator authorised representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, in no event shall AIA Vitality Operator 's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website/application. AIA Vitality Operator also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website/application or your downloading of any materials, data, text, images, video, or audio from this website/application.
No Offer
Information provided on this website/application should not be construed as an offer of securities for sale nor a solicitation of an offer to purchase securities. Past performance is not necessarily an indication of future performance. Any person considering an investment in the securities of AIA Group Limited should seek independent professional advice prior to making any investment decision.
Restriction on Use of Materials
This website/application is owned and/or licensed to be operated by AIA Vitality Operator. Except as otherwise expressly permitted by AIA Vitality Operator, no materials from this website/application or any website/application owned, operated, licensed or controlled by AIA Vitality Operator may be copied, reproduced, republished, modified, stored in a retrieval system, used for creating derivative works, uploaded, posted, transmitted (by any form or by any means), distributed or used in any other way for public or commercial purposes. You may download material displayed on this website/application for your personal non-commercial use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website/application, including the text, images, audio, and video, for public or commercial purposes, without AIA Vitality Operator's written permission. AIA Vitality Operator neither warrants nor represents that your use of materials displayed on this website/application will not infringe rights of third parties.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the website/application or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to violate any regulations, rules, laws, or local ordinances; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website/application or of other websites/applications, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, or fraud in any way whatsoever; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website/application. We reserve the right to terminate your use of the website/application or any related service for violating any of the prohibited uses.
Jurisdictional Issues
Unless otherwise expressly set forth herein, AIA Vitality Operator makes no representation that materials on this website/application are appropriate or available for use in any location. Those who choose to access this website/application do so on their own initiative and are responsible for compliance with local laws. Except as expressly set forth herein the information contained on this website/application is not an offer to sell or a solicitation to buy any security and insurance product by AIA Vitality Operator. No security and insurance product is offered or will be sold by AIA Vitality Operator or, if sold by AIA Vitality Operator, will be effective in any jurisdiction in which such offer or solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction. Some products and services may not be available in all jurisdictions.
No Offer
Information provided on this website/application should not be construed as an offer of securities for sale nor a solicitation of an offer to purchase securities. Past performance is not necessarily an indication of future performance. Any person considering an investment in the securities of AIA Group Limited should seek independent professional advice prior to making any investment decision.
Ownership of Information
Any information, other than personal data or information, you transmit to AIA Vitality Operator via this website/application, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and non-proprietary and will become the property of AIA Vitality Operator. Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting. AIA Vitality Operator is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to AIA Vitality Operator via this website/application or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information. You waive all applicable rights you may have in any information (other than personal data) you transmit to AIA Vitality Operator via this website/application or otherwise, for the purposes of this section of the conditions.
Intellectual Property
All trademarks, service marks, trade names, logos, and icons are proprietary to AIA Vitality Operator. Other than as expressly set out in these conditions and except as permitted by applicable law, nothing contained on the website/application should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of AIA Vitality Operator 's intellectual property including, but not limited to, any trademark or logo displayed on this website/application without the written permission AIA Vitality Operator. Your use of the trademarks or logos displayed on this website/application, or any other content on this website/application, except as provided herein, is strictly prohibited.
Software Licenses
To the extent that any software is made available or provided to you on this website/application, AIA Vitality Operator grants you a non-exclusive, limited and personal licence to download and use the software for your own personal, non-commercial use only. No other rights to the software are granted. All rights including intellectual property rights in the software remain the property of AIA Vitality Operator or the relevant licensors or owners of the software and, except as permitted by law, you may not reverse engineer, decompile, modify or tamper with the software.
GSecurity Reminder
At AIA Vitality, we take our user's security and confidentiality very seriously. While there is inherent risk in doing business with anyone over a public medium like the Internet, we have implemented measures to reduce these risks. In order to safeguard and protect your privacy, please ensure you have installed up to date virus protection.
Password and Account Security
You are entirely responsible for maintaining the confidentiality of your own passwords and account details. You are also entirely responsible for any transactions or activities that occur under your account, regardless as to whether such transactions or activities were made with or without your knowledge or authority. This website/application may provide you with a password manager function which would allow this website/application to remember them for you and automatically enter into the appropriate fields. When you enable the password manager function to remember passwords, it asks you if you want it to remember the account username and password for any site/application that is not already in your password or exceptions list. AIA Vitality Operator shall not be liable for any damage, loss or other liability incurred by you arising from any transactions of any kind whatsoever resulting from the unauthorised use of accounts and passwords by any third parties. Neither shall AIA Vitality Operator be liable to you in connection with your use of the password manager function. However, you may be held liable for any damage, loss or other liability incurred by AIA Vitality Operator for any wrongful use of your account and/or password. You shall report to AIA Vitality Operator immediately if you know or have reason to suspect that the security of your password and/or account may have been compromised or used by another person without authority.
Community Guideline
You may publish your own stories about health and well-being and to access some tools that can help you with your and your family’s health goals. People who have access to this website/application may see your stories and interact with you. The conversations may be diversified and shared with people wherever they are and whenever they go. If you use this website/application as a platform publishing your own stories and interact with people, you are required to comply with the following guidelines:

You are required to be at least 18 years of age to register on and use this website/application.

You warrant that you are fully able to understand and agree the terms, conditions, obligations, affirmations and representations set forth in these Terms of Use, including guidelines/rules for each function.

You are responsible for complying with all laws and regulations in the country in which you reside or visit when you access and use the website/application. You agree to use the website/application only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party.

As part of this AIA Vitality Community aspect, you may post your personal opinions, messages and ideas to the website and to the discussion forums available on the website/application. You undertake not to post content to the website/application that may be illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect or harmful, or which AIA Vitality regards as inappropriate, and you accept that AIA Vitality may remove this content from the website/application immediately without the need to notify you of such removal.

You are encouraged to report illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect and/or harmful content from the website/application to AIA Vitality Operator, and AIA Vitality Operator may correct and/or remove such content or any part thereof if it feels that it is appropriate to do so.

AIA Vitality Operator does not editorially control, filter or read your postings on the website/application on an ongoing basis, and you acknowledge and agree that AIA Vitality Operator shall not be responsible, in any way, for any user postings. You also agree to indemnify AIA Vitality Operator against any liability, claim, any third party claim, obligation, damage or loss of whatsoever nature that may result from (i) your posting(s) to the website/application. (ii) your use of and access to the website/application; (iii) your violation of any term of these Terms of Use; or (iv) your violation of any third party right, including without limitation any copyright, property, or privacy right;

You accept that the AIA Vitality Community aspect is integral to the website/application and to AIA Vitality Community concept, and agree to respect and abide by these community guidelines at all times when accessing or using the website/application, and to interact and engage with fellow users with equal respect and dignity.

Please note that as a user of the website/application, you determine who will have access to your personal information when you invite them to view your profile. AIA AIA Vitality Operator cannot be responsible for any consequences that may result from access that you may have provided to any individual.

Personal information
If you provide any personal information/data to our website/application during the registration process or otherwise, you hereby consent or explicitly consent to our collection, use, processing, and disclosure of your personal data where consent is required by applicable law, and your submission of personal data through the website/application is governed by our Privacy Statement.
No doctor-patient relationship

You accept that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material that may be available on the website/application, including information provided in direct response to your questions or postings may be provided by individuals in the medical profession, but your use of this content and information is not a substitute for healthcare treatment with doctors, or medical advice or diagnosis.

The provision of such information does not create a doctor-patient relationship, between AIA Vitality Operator and you, and does not constitute a medical advice, or diagnosis or treatment of any particular condition.

The information that you obtain or receive from the AIA Vitality Operator, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the website/application is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website/application. In no event shall AIA Vitality Operator be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

AIA VITALITY OPERATOR is not a medical service provider, nor is it involved in providing any healthcare or medical advice or diagnosis, it shall hence not be responsible and owns no liability to either users or practitioners for any outcome from the consultation between the user and the practitioner.

Severability
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.
Inconsistency in Wordings
In the event of any ambiguity or inconsistency between the English and Thai version of these conditions, the Thai version will control and prevail.
Governing Law and Jurisdiction
These conditions will be governed by the laws of the Kingdom of Thailand and the parties agree to submit to the exclusive jurisdiction of the courts of Thailand. Updated on 9 September 2021
Content
Last Update Time: 2021-09-09 13:56

AIA Vitality Status	AIA Vitality Points
Bronze	0 – 9,999
Silver	10,000 – 19,999
Gold	20,000 – 29,999
Platinum	30,000 +

Glossary	Definition
AIA Thailand, we, our, us	Refers to AIA Company Limited and/or where appropriate, its related bodies corporate and affiliates
AIA Vitality member	As set out in clause 4 of these Terms and Conditions.
AIA Vitality Plus member	As set out in clause 4 of these Terms and Conditions.
AIA Vitality programme	The AIA Vitality programme offered and administered by AIA Thailand. The AIA Vitality programme is the science-backed health and wellness programme, encouraging you to get healthier and gain rewards. The AIA Vitality programme's proven approach takes you on a personal pathway to better health: you get to know your health, learn how to improve your health and enjoy the rewards when you do.
AIA Vitality application	The AIA Vitality website at https://campaigns.aia.co.th/vitality and/or AIA Vitality mobile application.
AIA Vitality Personal Information Collection Statement (“AIAV PICS”)	Refers to the AIA Thailand Personal Information Collection Statement. In order to provide AIA Vitality members with its services and benefits under the AIA Vitality programme, it shall be necessary for AIA Thailand to collect, use and share certain personal data about you. The AIA Vitality Personal Information Collection Statement provides you with notice as to why your personal data is collected, how it is intended to be used, to whom your personal data may be provided, from whom your personal data may be collected and how to access, review and amend your personal data, in connection with AIA Vitality programme. This statement will be provided to you on or before collection of your personal data (and also from time to time) in an appropriate format and manner.
Membership fee	The membership payment or insurance premium that must be paid upon joining AIA Vitality Plus, and annually in order to remain a member of AIA Vitality Plus, and may be updated or varied from time to time on the AIA Vitality application, or in other notices or documentation issued to you. The membership fee may be payable on an annual basis, or such other periodic basis, by using payment methods as permitted by us (please refer to clause 3).
Benefits	Refers to discounts, exclusive offers, cash back rewards, and other benefits relating to goods and/or services offered by our partners from time to time and available to AIA Vitality and AIA Vitality Plus members through the AIA Vitality programme.
Benefit contents	A content setting out the use of and access to a benefit on AIA Vitality application.
Business Partner	Brokers, independent financial advisors and AIA Thailand’s bank partners.
Corporate Solutions Policy	Refers to a single master (group) insurance policy issued by AIA Thailand to insure the lives or health of a specific group of people, such as a group of employees.
Membership year	The 12-month period starting from the commencement of your AIA Vitality membership. Exceptions to this duration shall be clearly notified by AIA Thailand.
Membership fee due date	Refers to the date when your membership fee payment is due.
Partners	Means a retailer, association, or any other person, entity, firm or corporation who offers products or services or benefits as awards in the AIA Vitality programme and who is permitted to accrue AIA Vitality points to AIA Vitality members who utilise their products or services. The partners are separate and independent persons or entities from AIA Thailand.
Partner Benefits	Refers to discounts, rewards, benefits, incentives, cash back, goods and/or services available to members through AIA Vitality offered by our Partners.
Cash Back	Discounts you may be entitled to with certain partners which may be distributed in the form of electronic funds transfer or cheque or coupons or vouchers or other methods, whether conditional or otherwise, as may be determined by us from time to time and at our sole discretion.
Points / AIA Vitality Points	The points awarded to an AIA Vitality member for doing certain healthy activities.
Policy Owner	The entity or person who contracts with AIA Thailand and owns the insurance policy.
Status / AIA Vitality Status	The member status level on AIA Vitality programme that a member can achieve in accordance with the number of points he/she may have earned and accumulated during a membership year. Status levels are Bronze, Silver, Gold and Platinum. AIA Vitality members start on Bronze and may progress through the levels to Platinum as they earn points while engaging in healthy activities.
Status Thresholds	The minimum points an AIA Vitality member must earn and accumulate each membership year before moving to a particular Vitality status.
Terms and Conditions	These Terms and Conditions and any other Terms and Conditions which govern an AIA Vitality member’s participation in the AIA Vitality programme (where applicable), including and without limitation, the AIA Vitality Terms of Use, AIAV PICS, AIA Thailand Privacy Policy, benefit content, and promotional rules.
You, your	Refers to a member of AIA Vitality programme.

Terms Set Username

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HTML Content: MEMBERSHIP TERMS AND CONDITION

1. Governing Documentation and Membership Conditions
AIA Vitality programme is operated in Thailand by AIA Thailand (a member of the AIA group of companies). These terms and conditions and any other terms and conditions which govern an AIA Vitality member’s participation in the AIA Vitality programme (where applicable), including and without limitation, the AIA Vitality Terms of Use, AIA Vitality Personal Information Collection Statement, AIA Thailand Privacy Policy, the benefit content, and promotional rules (“Terms and Conditions”), apply to the AIA Vitality programme and shall supplement our policy and AIA Vitality Programme enforcement issued to you (“Endorsement”), if any. If there is any conflict between the Terms and Conditions and the Endorsement, the Endorsement shall always prevail. These Terms and Conditions apply to both for the free membership of the AIA Vitality Programme and for the paid membership for the AIA Vitality Plus programme (collectively called the “AIA Vitality programme”) in Thailand and the provision of any benefits thereunder. In this document, membership fees shall mean premium paid to AIA in consideration of the AIA Vitality programme membership. The most up-to-date version of these Terms and Conditions is available on the AIA Vitality website or application (AIA Vitality application). We recommend that you periodically check the Terms and Conditions on the AIA Vitality application. The date of the latest version of the Terms and Conditions can be found at the bottom of this page under the heading ‘Last Updated’. You must read and accept these Terms and Conditions before you become a member of the AIA Vitality programme. These Terms and Conditions contain important information supplements your benefits provided in the Endorsement. you do not understand these Terms and Conditions or have any questions about these Terms and Conditions, please email this address th.customer@aia.com or call 1581. Our representatives will be happy to assist you and answer any question you may have.
2. Changes to the AIA Vitality Programme, Partners and Benefits
By applying and agreeing to become an AIA Vitality programme member, subject to our Endorsement issued to you, you have:

Read and agreed to be bound by these Terms and Conditions, the AIA Vitality Terms of Use applicable to our AIA Vitality application, online facilities, smart phone/ tablet applications, tools, information, materials and contents relevant to the AIA Vitality programme and the benefit content;

consented to the collection, use (including without limitation, handling and processing) and disclosure of your personal information in accordance with the AIA Thailand Privacy Policy and AIAV PICS applicable to the AIA Vitality programme; and

acknowledged and agreed that AIA Thailand may from time to time make changes to the Terms and Conditions relating to AIA Vitality Programme.

acknowledged and agreed that benefits and their conditions provided by our Partners are subject to change at the Partners discretion.

Once you are an AIA Vitality member, you have a choice on whether or not to access or use the benefits on offer under the AIA Vitality programme, specific and supplemental conditions may be applied We shall use reasonable effort to notify the AIA Vitality members of changes or variations to the AIA Vitality programme by posting details of the changes on the AIA Vitality application and/or any other channels or methods. Where we consider that changes to the AIA Vitality programme will be significant, we shall endeavour to provide AIA Vitality members with reasonable notice of the changes in advance. This notice may be provided electronically, including by email (sent to your last notified email address), by posting details of the change(s) on the AIA Vitality application, and/or any other channels or methods. If you are not satisfied with any changes or variations to the AIA Vitality programme, you may terminate your membership under clause 8 (Termination of membership) of these Terms and Conditions.
3. AIA Vitality Membership and Membership Year
You are eligible to, and may, apply for, AIA Vitality Plus membership by utilising the same methods for the free membership for the AIA Vitality programme, please refer to clause 4 of these Terms and Conditions for Qualifications as an AIA Vitality Member. Participation and membership in AIA Vitality Plus programme is subject to the payment of a membership fee payable to us on or before your fee due date. Membership fees may be collected together with, or separately from, other AIA insurance policy premiums as determined by AIA Thailand. For AIA Vitality Plus membership offered under a Corporate Solutions policy, the membership fee will be payable by your employer and according to the payment mode of the Corporate Solutions policy. The membership fee for the following year will be advised to you on initial application and prior to the membership fee due date. We reserve the right to vary the membership fee provided we notify you in advance of the new membership fee prior to the membership fee due date. If you are not satisfied with the revised fee amount, you may terminate your membership in accordance with clause 8 (Termination of membership) of these Terms and Conditions. You must pay your membership fee on an annual or such other periodic basis and using such payment methods as may be approved by us. Each periodic payment is an instalment of the current year’s membership fee. Membership Year: Unless our Endorsement issued to you stated otherwise, AIA Vitality membership year generally commences on the date that the AIA Vitality membership begins and runs for a 12-month period. The AIA Vitality membership year can start on any day of the calendar year. However, if you join an employer who has in force a Corporate Solutions policy, our membership commencement date will be according to your employer Corporate Solutions policy.
4. Qualification as an AIA Vitality Member
To qualify as an AIA Vitality member, an applicant has to meet the following requirements: Free Membership of AIA Vitality Programme

You must be 18 years or older (as of last birthday), whereas the maximum issue age is based on the underlying insurance policy;

You must be the life-insured under insurance products which are selected/ communicated by AIA Thailand or insured member of under your employer’s Corporate Solutions policy; and

You must provide a valid unique email address and identification number.

Paid Membership for AIA Vitality Plus

You must be 18 years or older (as of last birthday), whereas the maximum issue age is based on the underlying insurance policy and/or AIA Vitality Plus products;

You must be the life-insured under insurance products and be named as a contractual party (i.e. member, client, or whatsoever it is called) under an AIA Vitality Plus product, which are selected/ communicated by AIA Thailand or insured member of under your employer’s Corporate Solutions policy;

You must provide a valid unique email address and identification number; and

You are subject to the payment of a premium/ membership fee payable to us on or before your fee due date.

In addition to the qualifications in this clause, the conditions set out in clause 3 (AIA Vitality Membership) must also met. The AIA Vitality member must be a living individual, and membership is not available to corporations or other legal entities. Membership is granted at the sole discretion of AIA Thailand. Each individual is entitled to only one AIA Vitality membership in each jurisdiction.
5. AIA Vitality Membership Electronic Card
AIA Vitality members will be issued a membership number and membership electronic card (e-card). The use of this number/ e-card or associated benefits is deemed to be an acceptance of these Terms and Conditions and any other applicable rules, regulations, policies or procedures related to the benefit provided by AIA Thailand and their partners. Nothing herein shall be construed as a representation by us that AIA Vitality programme and/or AIA Vitality membership e-card is/are available for use in geographic areas or jurisdictions other than Thailand. You will be able to access your AIA Vitality membership e-card after AIA Thailand accepts your application and your membership has been successfully activated. You may need to present your AIA Vitality membership e-card at our partners to earn points and enjoy benefits. If you fail to present your AIA Vitality membership card at our partners when requested, you may not be able to claim such points and benefits retrospectively. AIA Vitality membership and AIA Vitality membership e-card are non-transferable and non-assignable, and will be used exclusively only by you. You will remain liable for all transactions incurred from usage of the AIA Vitality membership e-card (whether authorised or otherwise), where investigations made by AIA Thailand reveal that you are a party to any actions regarding any transactions effected through the use of the AIA Vitality membership e-card. You will not be entitled to dispute any transaction using your AIA Vitality membership e-card or under your username and password, unless AIA Thailand has previously confirmed the receipt of your notification on the suspected or actual unauthorised use, loss or theft of your AIA Vitality membership e-card. AIA Thailand is entitled, but not obliged, to rely on all instructions and transactions carried out using your AIA Vitality membership e-card or under your username and password. By applying for and using the AIA Vitality membership e-card, you agree and undertake:

not to use the AIA Vitality membership card for any commercial, fraudulent or unlawful purposes or purposes which are deemed unacceptable by AIA Thailand or which are prohibited by these Terms and Conditions;

to promptly notify AIA Thailand of any unauthorised use, loss or theft of the AIA Vitality membership card;

to comply with AIA Vitality Terms of Use in relation to setting up of the password;

to pay all fees relating to the use of your AIA Vitality membership e-card as AIA Thailand may prescribe from time to time; and

to only use the AIA Vitality membership e-card in good faith and in accordance with these Terms and Conditions.

Your AIA Vitality membership e-card is and will at all times remain AIA Thailand's property and will be made unavailable immediately upon termination of your AIA Vitality membership or on our request due to a breach by you of these Terms and Conditions, the Terms of Use or for breach of any benefit content the terms or conditions of any other membership documentation. From 1 July 2021 onwards, we will no longer issue new physical membership card (whether it is a new or replacement one) to our AIA Vitality members. All our AIA Vitality members could easily access their AIA Vitality membership e-cards from the “AIA Vitality” mobile app on the mobile devices. Please check the compatibility of your mobile devices with the use of “AIA Vitality” mobile app. Should you experience any technical problem, please let us know and we will try our best to resolve the issue for you. Save as aforesaid, other terms of use governing the AIA Vitality membership e-card shall remain unchanged.
6. AIA Vitality Programme Benefits

6.1 Benefits of the AIA Vitality Programme
Subject to our Endorsement issued to you, the AIA Vitality programme is a health and wellness programme that aims to reward AIA Vitality members who are proactive about improving their health and general well-being by providing benefits which may include discounts, exclusive offers, cash back rewards and other benefits relating to goods and/or services offered by AIA Thailand and our partners from time to time. For more information, please refer to the AIA Vitality application. Unless otherwise set out in the relevant benefit content, only an AIA Vitality member can enjoy the benefits. Benefits may only be used for personal and not business purposes. As a general rule, you will be eligible to access benefits after your AIA Vitality membership is activated and granted by AIA Thailand. Certain benefits may not be accessible immediately and may be subject to a processing or waiting period, including the case of upgrading the free membership to be a paid membership for the AIA Vitality Plus programme. The relevant benefit content will explain when that benefit will be available and the relevant Terms and Conditions applicable to obtaining each benefit. The Terms and Conditions of benefits may be limited for certain users, e.g. certain benefits may only be available exclusively to AIA Vitality members residing in Thailand, and certain benefits may be available exclusively for AIA Vitality Plus member only. If you do not access or login into your membership account on the AIA Vitality application (if required), you may not be able to access/utilize benefits. Please refer to the benefit content on the AIA Vitality application for more information. In some cases, certain benefits or partner discounts will not be applied at the point of sale. Instead these benefits or discounts may be consolidated on a periodic basis in the form of rebates. Where applicable, you will receive such rebates by electronic funds transfer or vouchers, or such other method as may be determined by us from time to time at our sole discretion and subject to applicable laws. For more information, please refer to the relevant benefit content on the AIA Vitality application.
6.2 Additional Fees for using Benefits
Additional fees, where permitted by any regulator (if any), including but not limited to, activation fees, surcharge, monthly or annual fees, subscription fees, and membership fees, may be payable for the utilisation of certain benefits. The fees may be payable directly to the partner or to AIA Thailand. Please refer to the benefit content on the AIA Vitality application for more information. Where possible, we will endeavour to give you advance notice of the introduction of, or increase to, any fees payable for the utilisation of certain benefits. This notice may be provided electronically, including by email (sent to your last notified email address) or by posting details of the change(s) on the AIA Vitality application. If you are not satisfied with the introduction of, or increase to, any fees payable for the utilisation of certain benefits, you may terminate your membership under clause 8 (Termination of membership) of these Terms and Conditions.
6.3 Important information about Benefits
Benefits are provided by our partners. These partners are separate and independent entities, and AIA Thailand shall not be responsible for the nature or quality of products or services provided by those partners, nor for any solicitation efforts by those partners. The products and services offered by our partners are not sold or marketed by AIA Thailand, and the provision of the same may also be subject to certain Terms and Conditions of our partners. Our partners may apply additional Terms and Conditions with regard to the availability and eligibility of earning AIA Vitality points. AIA Thailand makes no representations or warranties, express or implied, of any kind with respect to any benefit, including price, availability, quantity, quality, accuracy, timeliness, usefulness, merchantability or fitness of any product or service provided as part of a benefit, including without limitation, success rate, fitness for a particular purpose and quality. AIA Thailand will not be liable for any loss, injury, claim or damage suffered or incurred as a direct or indirect result of an AIA Vitality member’s use of a product or service or reliance upon advice with respect to any benefit. AIA Thailand shall have no liability for partner withdrawals from the AIA Vitality programme or for award changes or cancellations caused by partner withdrawals, discontinued partner service, or award or point accrual cancellations for any reason. Any dispute about any products or services provided as part of a benefit must be resolved directly with the relevant partner.
6.4 Benefit Content and other documentation
A partner (alone or jointly with AIA Thailand) may issue a benefit content which sets out the rules governing the use and access to a benefit. The benefit content is available on the AIA Vitality application. Representations in the benefit content made on behalf of our partners are based upon information that AIA Thailand has received from them, such information having been provided to us along with assurances from our partners that it is accurate. All information in a benefit content and other information provided with respect to any benefit is general information only and are not in any way intended to be financial, medical, nutritional, health, fitness, legal or other advice or as a substitute for such advice. Any such information is not provided to promote or influence you to acquire any product or service. Benefit content and other information provided in respect of benefits do not take into account your personal circumstances and are subject to change. You should obtain professional advice from a medical practitioner, pharmacist, dentist, nutritionist or other appropriate health professional in relation to your own personal circumstances or in relation to the diagnosis or treatment of any medical condition. If necessary, you should consult with such a professional. Importantly, the results of any benefits, devices, services, software available, assessments, health checks, consultations or tools cannot replace any advice a doctor or other health professional gives. You should not change or discontinue any assistance or treatment you may be receiving on the basis of information provided in relation to any benefits, devices, services, software available, assessments, health checks, consultations or tools accessed or used without first consulting your healthcare provider. Medicines you use for your physical or mental health may also affect the results of any benefits, devices, services, software available, assessments, health checks, consultations or tools accessed or used. You should also seek professional advice immediately should any symptoms you may be experiencing persist or change.
6.5 AIA Vitality Fitness Assessment
By taking part in the AIA Vitality fitness assessment with an AIA Vitality gym partner (and/or its franchisees) and/or by using the AIA Vitality gym partner’s and/or its franchisees’ services and/or facilities (Activity) you:

Authorise, agree and consent to AIA Thailand collecting, using (including handling and storing) and/or disclosing personal and sensitive information in connection with the Activity or the AIA Vitality programme in accordance with the AIAV PICS and AIA Thailand Privacy Policy available at AIA Vitality application;

Authorise, agree and consent to the relevant gym partner collecting, using (including handling and storing) and/or disclosing personal and sensitive information in connection with the Activity or the AIA Vitality programme in accordance with its Privacy Policy available on its website/application and in the absence of such a provision, in all cases to AIA Thailand;

Acknowledge and agree that to the extent permitted by law, AIA Thailand and the relevant gym partner exclude any and all liability to you under contract, tort, statute, equity or in any other manner, for any injury (including without limitation death, personal, bodily or mental injury), damage or loss of any kind whatsoever (including without limitation, any liability for direct, indirect, special or consequential loss or damage) sustained by you or any other person, or for any costs, charges or expenses incurred by you or any other person arising from or in connection with the Activity and/or any act or omission of AIA Thailand and/or the relevant gym partner, except to the extent that such injury, damage or loss is caused by the gross negligence (meaning that the act was done or omitted to be done with reckless disregard, with or without consciousness for the consequences of the act or omission) of AIA Thailand and/or the relevant gym partner. In such case, the liability of the respective party will be limited to the injury, damage or loss directly caused by that party’s gross negligence. This clause does not exclude, or intend to exclude, any consumer guarantees applicable to the Activity and to the extent that it does this clause has no effect;

Represent that you are in good physical and mental condition and have no health and medical reason, impairment or disability that might prevent you from undertaking the Activity. You acknowledge that neither AIA Thailand nor the gym partner is in a qualified position to provide you with medical advice related to your physical condition and/or inability to undertake the Activity;

Agree to obtain professional advice from a medical practitioner, pharmacist, dentist, nutritionist or other appropriate health professional in relation to your own personal circumstances or in relation to the diagnosis or treatment of any medical condition. If necessary, you agree to consult with such a professional. . You also agree to seek professional advice immediately should any symptoms you may be experiencing persist or change; and

Acknowledge and agree that the results of the Activity are not a substitute for medical advice or treatment and must not be used for diagnosing or treating a health problem or to replace your doctor or healthcare professional. You agree not to change or discontinue any assistance, medication or treatment you may be receiving on the basis of information provided in relation to the Activity without first consulting your doctor or health professional. Medicines you use for your physical or mental health may affect the results of the Activity. Any reliance by you on the information provided in undertaking the Activity will be at your own risk. AIA Thailand and the gym partner make no express or implied representation or warranty regarding the completeness, accuracy, reliability or currency of the information or results provided.

7. AIA Vitality Status and AIA Vitality Points

7.1 AIA Vitality Status
As a new AIA Vitality member, your default status will be Bronze. Points earned throughout your AIA Vitality membership year are added towards your status. The more points you earn, the higher the status you will achieve. The different status levels are: Bronze, Silver, Gold and Platinum. To move up a status, you will need to accumulate a sufficient number of points to reach the relevant status. The table below sets out how many points are needed for each status at the date of these Terms and Conditions.

AIA Vitality Status AIA Vitality Points

Bronze 0 – 9,999

Silver 10,000 – 19,999

Gold 20,000 – 29,999

Platinum 30,000 +

As your status changes, the benefits you are entitled to and the terms relating to those benefits may change. Please refer to the benefit content for further information.
7.2 Earning AIA Vitality Points
You will earn points for completing certain activities if you are an AIA Vitality member. Additional rules such as age and gender rules apply to some activities. Please refer to our application for further details. The number of points you can earn will depend on a range of factors such as the activity you are doing and your health goals and risk factors. We may adjust the number of points you can earn for each activity depending on your individual health status or how important the activity is to your health status. Certain activities and/or groups/categories of activities may have limits as to how many points you can earn over a certain time period. Additional Terms and Conditions may apply to each activity. Please refer to the relevant benefit content for further details.
7.3 Awarding of AIA Vitality Points
AIA Vitality Points will be awarded to you in accordance with the Terms and Conditions as determined by us and the respective partner from time to time. In some cases, it may take approximately 30 days for your points to be reflected. We assume no control, responsibility or liability in respect to the awarding of, or any delay in the awarding of, points, or the posting of transactions in your membership account by the respective partners. AIA Thailand may run promotions from time to time offering bonus AIA Vitality Points. Qualification for these bonus points is subject to Terms and Conditions of each individual promotion. Where a promotion requires pre-registration, bonus points will only be credited if members complete the registration process at our mobile application, or on the premises, prior to participation in the activity, purchase, or consumption of our partner’s products and services, in which such points would be awarded by AIA Thailand. AIA Thailand may exclude specific activities from the crediting of AIA Vitality Points. In some cases, AIA Vitality Points may not be earned in conjunction with other promotions or discounts offered by AIA Thailand and/or its partners. You are advised to check with us and/or benefit content. AIA Thailand encourage you to check that all points are reflected accurately and inform us of any suspected discrepancy. AIA Thailand has the sole discretion to audit any and all your activities to ensure compliance with these Terms and Conditions and other applicable rules, regulations, policies or procedures relating to the AIA Vitality programme, without the obligation in providing notice to you. During the course of audit or investigation, we may share your account information with our partners and also third parties with whom we have contracted to assist in perform such audit or investigation. In the event that an audit reveals discrepancies or possible violations, we may delay the processing of the awarding of AIA Vitality Points, cancel any outstanding redemption, without statements or suspend your account pending completion of an audit. Upon completion of an audit, if discrepancy or violation has been determined by us, in addition to any other remedies we may have, the AIA Vitality Points may be removed from your account and/or your AIA Vitality Status may be downgraded to remedy any such discrepancy or violation. Any disputes in connection with or arising from the points awarded must be notified to us as soon as possible and in any event, within 30 days from the date of activity, by email at th.customer@aia.com or by calling 1581. We may need you to provide us with supporting documents wherever applicable to assist us in settling any disputes. If we do not receive any notifications from you within the stipulated timeframe of any disputes or inaccuracies on your points, the points statement will be taken to be correct, final and binding on you. Our decision on any such dispute shall be final and conclusive.
7.4 Monitor Your AIA Vitality Points
You can monitor your points by logging on to the AIA Vitality mobile app or by calling 1581. There may be a delay for points to be loaded and/or reflected on your points statement or on any of the above platforms.
7.5 Validity and expiry of AIA Vitality Points
Your status will remain in place from the time you earn the relevant status until the end of the next AIA Vitality membership year unless changes are made to your membership. At the anniversary of your AIA Vitality membership, AIA Vitality members will carry over their status earned from the previous year. However, in the year after that AIA Vitality membership year, you will lose your status if you do not earn enough points to maintain it. Your points will expire at the end of the AIA Vitality membership year in which the points are earned. No points will be carried over into the subsequent year. Activities that points can be earned during the membership year must be claimed within the period as specified in AIA Vitality mobile application. If you do not submit to claim points within the period, the points will not be awarded.
7.6 Transfer of rights
The membership of AIA Vitality programme is personal to you and will not be assigned at law or in equity. Accrued AIA Vitality Points do not constitute your property. AIA Vitality Points generated under this AIA Vitality programme apply to certain qualified benefits offered by the partners in Thailand only. They are not transferrable to other AIA vitality schemes operated elsewhere in the world (and vice versa). Except as provided otherwise in these Terms and Conditions or in any other documents relating to AIA Vitality programme, you cannot transfer, assign, sell, barter or pledge your points, your status, membership rights or rights to benefits or points to another person or another membership. AIA Vitality Points cannot be bequeathed or devised. Points cannot be redeemed for cash and cannot be returned for any other consideration. If points, awards or benefits are purchased from an unauthorised source, such transactions are voidable and you will be liable for the full, unrestricted value of awards issued as a result of improper or fraudulent transfers and/or redemptions and otherwise in violation of the terms of the AIA Vitality programme.
7.7 Underutilisation rules
On some benefits you may be required to utilise and/or purchase the partner’s facility, goods and/or services a specified minimum number of times or amounts. Failure to meet these minimum utilisation rules could result in your rights to the benefit being altered or terminated. Please see the relevant benefit content on the AIA Vitality application for more details.
8. Termination of Membership

8.1 Automatic termination if you cease to be insured by us
Subject to the Endorsement and our rules and any extension that may be allowed by us, your AIA Vitality membership will automatically terminate if you are no longer the life insured under insurance products which are selected/ communicated by AIA Thailand or insured under a Corporate Solutions policy as elected by that insured's employer. Membership is also automatically terminated in the event of member’s demise, and all AIA Vitality Points accumulated by the deceased member will be abolished
8.2 Cancellation by you
You may terminate your AIA Vitality membership at the end of the AIA Vitality membership year. You must provide us with 30 days’ prior written notice, sent to us by email at th.customer@aia.com in order to terminate your AIA Vitality membership. On termination of your AIA Vitality membership, you may or may not automatically terminate your existing relationship with partners, you may still be subject to the notice period of certain partners and to any other relevant Terms and Conditions of such partners.
8.3 Termination of the AIA Vitality programme or your membership by us
Where permitted by any regulator (if any), we reserve the right to terminate, suspend, cancel, deactivate, recall or revoke the AIA Vitality programme (in whole or in part) at any time and do not guarantee that the AIA Vitality programme will continue indefinitely or that it will be managed and owned by us. We further reserve the right to terminate, suspend or deactivate your AIA Vitality membership (in whole or in part, including your access and right to utilise one or more of the benefits), your transaction(s), AIA Vitality membership card, points and/or forfeit the accumulated points, for reasons which include (but are not limited to):

if we detect or suspect any unusual, irregular, suspicious, fraudulent or unauthorised use or activity or any conduct/misconduct;

there is a risk to the business operations of AIA Thailand from any breach of the AIA Vitality Terms and Conditions, AIA Vitality Terms of Use or of any Benefit;

if you do not or no longer qualify (we suspect that you do not, or no longer, qualify) for an AIA Vitality membership under these Terms and Conditions;

if you do not pay the fee (in the case of AIA Vitality Plus) or any other fees payable to us or any of our partners;

if we believe that you are abusing or misusing the benefits, awards or privileges of the programme; or

if you are no longer a life insured of an AIA Vitality integrated insurance to which the AIA Vitality membership is linked, or the primary insured of Corporate Solutions policy.

In the event of termination of the AIA Vitality programme or the cancellation of membership in the AIA Vitality programme, we shall notify you in writing of such termination or cancellation by sending an email to the last notified email address as specified by you and/or any other channels or methods. Subject to the terms of our agreement with relevant partners, you will not be able to access benefits provided under the AIA Vitality programme immediately after your membership has been terminated and/or the notice has been sent to you.
8.4 If your membership terminates
If your membership is terminated for any reason:

Subject to the terms of our agreements with the relevant partners and any other relevant Terms and Conditions of the relevant partners, your rights to benefits will cease upon the termination of your AIA Vitality membership.

You may be entitled to any outstanding cash back that you earned less any outstanding fees due to AIA Thailand, subject to the Terms and Conditions of the applicable cash back programme.

In the event that there are any unpaid sums owed to AIA Thailand or any of our partners in connection with your AIA Vitality membership, upon the termination of your AIA Vitality membership, we reserve the right to deduct any such unpaid sums from the benefits that you may have earned.

Any premium discounts in accordance with your existing AIA Vitality integrated insurance and/or its additional agreements will cease from the date upon which we receive a written notice of membership cancellation from you.

Any Points and Status will cease upon the termination of your AIA Vitality membership.

9. Other Important Information

9.1 General information
If for any reason, any provision or part of the AIA Vitality Terms and Conditions or any provision or part of any other governing documentation is found to be void or unenforceable, such provision or part of the AIA Vitality Terms and Conditions or of any other governing documentation shall be deemed to be severed from the AIA Vitality Terms and Conditions or such other governing documentation and the remainder of such provision or of the AIA Vitality Terms and Conditions or such other governing documentation, as the case may be, shall remain in full force and effect and may be enforced to the fullest extent possible. Other benefit promotions, special discounts, competitions, exclusive offers etc. may be offered from time to time, including from us, our partners or affiliates. If they are offered, other Terms and Conditions may apply, which may be notified by mail, email, SMS, or the AIA Thailand application or other facility.
9.2 How we communicate with you and consent to electronic communication
You consent to receive documents and other information in relation to your AIA Vitality membership and any other arrangements you have with us by electronic communication to the most recent email address we have for you in our records and authorise us to act on instructions received electronically. You also consent to us communicating electronically the fact that some information can be obtained by following a hyper-link or by accessing an electronic address set out in the communication. You acknowledge that these consents and authority have effect to the maximum extent that we are permitted by law to act and provide information to you in accordance with these consents and authority. We shall be entitled from time to time to contact you via electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication (via any of your telephone numbers, whether registered in Thailand or otherwise) in respect of your membership and participation in the programme. You acknowledge that hard copy documents and information may not be given and that electronic communications must be regularly checked. Notwithstanding these consents, we may still decide to send you hard copy documents and information in certain circumstances. Any notice or other information to be given to you may be given by updates to the AIA Vitality application, portals, online facilities, electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication (by any of your telephone numbers, whether registered in Thailand or otherwise), at the address as may from time to time be notified in writing. We shall use reasonable endeavours to transmit statements, notices and other material relevant to AIA Vitality members to advise you of various matters of interest, including changes to the programme, but we shall not be responsible for correspondence lost or destroyed. Any statement, notice or other material shall be deemed to have been given by us if it is uploaded to the AIA Vitality application or if it is sent to the email or physical mail address last notified to us by the AIA Vitality member for the AIA You are responsible for advising us of any change in your contact details, including email and physical mail address, and ensuring that your email address remains current and unblocked and that communications from us are not filtered or placed in a location where you do not see them so that we can provide documents and other information to you. AIA Thailand shall not be liable for failure to deliver a notice to you where you have failed to comply with the foregoing.
9.3 Disclosure of information
By way of summary, we collect personal and sensitive information in a range of circumstances, including on registration, when you contact us, make an enquiry or use or request our products or services or the products or services of our partners. The types of personal and sensitive information we collect includes (amongst other things) your name and contact details, identifying information (e.g. date of birth), demographic and profile information (sex, age, etc.) and health and medical-related information. We also collect personal information about your interactions with us, including any contact we have with you by telephone, email or online. You hereby agree that any information provided by you for use in relation to the AIA Vitality programme is on a voluntary basis for your membership and participation in the AIA Vitality programme. AIA Thailand (and for the avoidance of doubt, its related bodies, corporate, and affiliates) may also use and disclose your personal information to provide marketing communications that may be of interest to you, including without limitation, about new AIA Vitality products and services as well as partner products and services, or any changes/enhancements to the benefits. Communications may be provided on an ongoing basis by telephone, electronic messages (e.g. email and pop-ups), online (including websites or mobile application) and other means. Before using your personal data for the marketing purposes, we must obtain your consent, and only after having obtained such consent may we use and/or provide your personal data for any promotional or marketing purpose. If you do not wish to receive direct marketing communications please indicate this by contacting us on 1581). Please refer to the AIAV PICS and AIA Thailand Privacy Policy for more information.
9.4 Dishonesty/ fraud/ misrepresentation/ abuse of AIA Vitality programme privilege
Your membership of, and participation in the AIA Vitality programme is based on mutual trust. Where dishonesty or fraud or misrepresentation or abuse of AIA Vitality programme privilege is detected, benefits may not be awarded, your AIA Vitality membership may be cancelled and the matter may be referred to the appropriate authorities. This AIA Vitality membership may become invalid and we may take other action consistent with our legal rights. If any act or omission by you is dishonest or fraudulent or constitutes an abuse of the AIA Vitality programme privilege, or if any dishonest or fraudulent or improper means or devices are used by you, any member of your household or anyone acting on your or their behalf in relation to the AIA Vitality programme, then all benefits under this programme may be lost or forfeited, your AIA Vitality membership may also be cancelled and you may have to return to us any payments made by us and benefits provided by us, or any of our partners (or by any other party under our direction) as a result of your actions or the actions of any member of your household or anyone acting on your or their behalf as a result of any dishonest or fraudulent actions.
9.5 Exclusion of liabilities
Under no circumstances, including as a result of its negligent acts or omissions or those of its officers, employees, directors, agents, advisers, contractors, partners or other persons for whom in law it may be liable, shall AIA Thailand be liable for any loss or damage of any nature which you, your beneficiaries or any third parties may sustain as a result of engagement in the AIA Vitality programme. By agreeing to these Terms and Conditions you, your beneficiaries and any third parties indemnify AIA Thailand accordingly. All liability of AIA Thailand and/or partners and their respective officers, employees, directors, agents, advisers and/or contractors for any loss, damage, claim or expense (including but not limited to indirect, incidental, special, punitive or consequential liability, economic loss, loss of profits and loss of opportunity) you may incur or suffer that arises directly or indirectly out of these Terms and Conditions, any other governing documentation as set out in clause 1 of these Terms and Conditions or the AIA Vitality programme (regardless of whether we have any control over circumstances giving rise to the claim or not) including termination or suspension of your AIA Vitality membership, termination of the AIA Vitality programme and/or termination of any partner benefit, is hereby excluded to the maximum extent permitted by law. To the extent permitted by law, this applies even if we have been informed that the liability, loss, damage or expense will or may result. AIA Thailand and/or partners and their respective officers, employees, directors, agents, advisers and/or contractors disclaim all warranties, express or implied, in connection with the AIA Vitality programme and the benefits. If AIA Thailand and/or partners are liable to you in any way, our liability shall be limited to allocating to your AIA Vitality membership the number of points and/or status which we consider is appropriate in connection with which the relevant claim arose. To the fullest extent permitted by law, AIA Thailand disclaims all express or implied warranties including, but not limited to, warranties of availability, price, satisfactory quality, merchantability and fitness for a particular purpose. AIA Thailand shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with the AIA Vitality programme, any information, software, products, services, benefits or content obtained through the AIA Vitality programme, or your dealings with our partners and third-party service providers available through the AIA Vitality programme. AIA Thailand shall not be liable for any disruption to the Vitality programme or any delay to or inability to provide any of the benefits cause by circumstances beyond the control of AIA Thailand including, but not limited to, failure of any service provider or other third party, merchant closure, strikes or industrial disputes, acts of God, flood, weather, natural disaster, unavailability, war, hostilities (whether war be declared or not) terrorism, rebellion, revolution, insurrection, military or usurped power or confiscation or civil disturbance. Any third-party links (including those of partners) provided by us on any of our applications, communication channels and social media are provided for your convenience. Their inclusion does not imply any approval or endorsement by us. We have no control over the content of those sites and accept no responsibility or liability in respect of them. You must evaluate and bear all risks associated with the use of the content downloaded and acquired through our third-party (including partner) applications. We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with your use or inability to access our application/ third-party (including partner) links and/or use any related documents. Please note that the material (including, without limitation, workout and exercise tips, and information contained in applications and video clips), provided on any of our applications, communication channels and social media, including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, is provided by way of general information only. Whilst we, (including our holding company, subsidiaries and/or the subsidiaries of our holding company and any joint venture partners or affiliates), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them. We recommend that you consult with your physician before you undertake to follow any health and fitness recommendation you may receive from AIA Vitality programme, our application, communication channels and social media. We are not a licensed medical provider and have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. AIA Vitality programme does not provide any medical advice or treatment. AIA Vitality programme is not intended to be a substitute for professional medical advice, diagnosis, treatment or management of care following an assessment in the event of abnormal health screen results. No recommendation is intended to be instructional for medical diagnosis or treatment. Should you have any health-related questions, please call or see your healthcare provider or doctor promptly. In the event of an emergency, call your healthcare provider or doctor immediately. You expressly agree that your athletic activities carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of us or by the action, inaction or negligence of others (including partners). You also expressly agree that we do not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, group athletic activity or event that may earn you points. If you ever start to feel unwell or have discomfort at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining medical or health-related advice from your healthcare professional because of what you may have read on any of our application, communication channels and social media. Current health and fitness research may exist that could impact the information provided by us; information provided may not be based on the most recent findings or developments. We shall not be held responsible for any injuries and/or damages that may result from your participation in or engagement of the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our application, communication channels and social media. We do not accept any liability with respect to death, injury or any consequential damage or loss arising from or in connection with the AIA Vitality programme generally or from the supply of a benefit or service or from the loss, theft or destruction of a benefit (including, but not limited to vouchers). You may incur a tax liability or disclosure obligation through joining or use of AIA Vitality programme. You should obtain your own financial or tax advice regarding any benefit you may receive through AIA Vitality. AIA Thailand is not liable for any financial or tax consequences that may arise. AIA Thailand reserves the right to provide any tax authorities with full details of any member’s accrual and redemption of benefits, upon request of a tax authority. AIA Thailand excludes all liability for cooperating with tax authorities in this matter. Please also refer to the AIA Vitality Terms of Use, AIAV PICS, AIA Thailand Privacy Policy and other governing documentation set out in clause 1 of these Terms and Conditions.
9.6 Exclusive memberships
From time to time and in our sole and absolute discretion, we may select individuals and offer exclusive memberships to them for AIA Vitality programme. In such circumstances the individual will be deemed to satisfy the eligibility criteria in these Terms and Conditions and other additional eligibility criteria as may be determined by us for the exclusive membership offer at our sole and absolute discretion. We may at our sole and absolute discretion waive the fee, the requirement to be insured under an eligible AIA Thailand insurance policy, or other requirements of AIA Vitality membership. Whether a selected individual is offered an exclusive membership and the eligibility and rules applicable to such exclusive membership are in the absolute discretion of AIA Thailand. These Terms and Conditions apply to such exclusive memberships, except where the Endorsement and the Terms and Conditions are inconsistent with this clause 9.6, in which case this clause 9.6 will prevail to the extent of any inconsistency. If an exclusive membership is offered, other Terms and Conditions may apply, which may be notified by the AIA Vitality application, mail, email, SMS or such other facility as AIA Thailand determines in its sole and absolute discretion. We reserve the right to terminate, suspend, cancel, deactivate, recall or revoke an exclusive membership offered at any time. Where a selected individual has an exclusive membership with AIA Thailand, they are not eligible for discounts to their premium or any cash back which may otherwise be available under the AIA Vitality programme. However, an individual being granted an exclusive membership may choose to cease having the exclusive membership status, and apply for paid membership for the AIA Vitality Plus member and in which case, if accepted, that individual would be eligible to enjoy any discounts or cash back which may normally be available to other AIA Vitality members. Without in any way limiting the termination rights of AIA Thailand or other rights contained in these Terms and Conditions or rights under rules, regulations, polices, procedures and other documentations relating to AIA Vitality programme, where a selected agent or a selected personnel of our business partner has been granted an exclusive membership, the exclusive membership will automatically be terminated on the occurrence of the earliest of one of the following applicable events: cessation of business; revocation of requisite license to distribute insurance products; cessation to be the agent or business partner (as the case may be) to distribute AIA Thailand insurance policies; retirement; death. AIA Thailand reserves the right, and retains the sole discretion, to terminate or suspend the exclusive membership at any time without the need to provide reasons. Other Terms and Conditions shall continue to apply to exclusive memberships and other rules, policies or procedures applicable to exclusive memberships may be adopted, implemented, amended or varied by us from time to time.
9.7 Third-party rights
These Terms and Conditions, benefit content and other documentations issued by us relating to AIA Vitality programme are not intended to, and do not give any person who is not our member any right to enforce any of the provisions.
9.8 Severance
If any provision of these Terms and Conditions is prohibited by law or judged by a court or tribunal to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and Conditions and rendered ineffective as far as possible without modifying the remaining provisions, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.
9.9. Waiver
No failure or delay by AIA Thailand in exercising any or enforcing any right, power or privilege shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege.
9.10 Law and jurisdiction
These Terms and Conditions and the relationship between you and AIA Thailand are governed by Thailand laws. By joining the AIA Vitality programme, you agree to submit to the exclusive jurisdiction of the Thailand courts. If this English version of the Terms and Conditions do not conform to the other language version, or there is any conflict in meaning between the English version and any version or translation in other language, the Thai version shall prevail. In the event of dispute, AIA Thailand reserves the right to final decision.
10. Definitions and Interpretation
In the Terms and Conditions, unless the context otherwise requires, the headings are inserted for convenience only and shall not affect the construction of these Terms and Conditions. The following expressions have the following meanings:

Glossary Definition

AIA Thailand, we, our, us

Refers to AIA Company Limited and/or where appropriate, its related bodies corporate and affiliates

AIA Vitality member

As set out in clause 4 of these Terms and Conditions.

AIA Vitality Plus member

As set out in clause 4 of these Terms and Conditions.

AIA Vitality programme

The AIA Vitality programme offered and administered by AIA Thailand. The AIA Vitality programme is the science-backed health and wellness programme, encouraging you to get healthier and gain rewards. The AIA Vitality programme's proven approach takes you on a personal pathway to better health: you get to know your health, learn how to improve your health and enjoy the rewards when you do.

AIA Vitality application

The AIA Vitality website at https://campaigns.aia.co.th/vitality and/or AIA Vitality mobile application.

AIA Vitality Personal Information Collection Statement (“AIAV PICS”)

Refers to the AIA Thailand Personal Information Collection Statement. In order to provide AIA Vitality members with its services and benefits under the AIA Vitality programme, it shall be necessary for AIA Thailand to collect, use and share certain personal data about you. The AIA Vitality Personal Information Collection Statement provides you with notice as to why your personal data is collected, how it is intended to be used, to whom your personal data may be provided, from whom your personal data may be collected and how to access, review and amend your personal data, in connection with AIA Vitality programme. This statement will be provided to you on or before collection of your personal data (and also from time to time) in an appropriate format and manner.

Membership fee

The membership payment or insurance premium that must be paid upon joining AIA Vitality Plus, and annually in order to remain a member of AIA Vitality Plus, and may be updated or varied from time to time on the AIA Vitality application, or in other notices or documentation issued to you. The membership fee may be payable on an annual basis, or such other periodic basis, by using payment methods as permitted by us (please refer to clause 3).

Benefits

Refers to discounts, exclusive offers, cash back rewards, and other benefits relating to goods and/or services offered by our partners from time to time and available to AIA Vitality and AIA Vitality Plus members through the AIA Vitality programme.

Benefit contents

A content setting out the use of and access to a benefit on AIA Vitality application.

Business Partner

Brokers, independent financial advisors and AIA Thailand’s bank partners.

Corporate Solutions Policy

Refers to a single master (group) insurance policy issued by AIA Thailand to insure the lives or health of a specific group of people, such as a group of employees.

Membership year

The 12-month period starting from the commencement of your AIA Vitality membership. Exceptions to this duration shall be clearly notified by AIA Thailand.

Membership fee due date

Refers to the date when your membership fee payment is due.

Partners

Means a retailer, association, or any other person, entity, firm or corporation who offers products or services or benefits as awards in the AIA Vitality programme and who is permitted to accrue AIA Vitality points to AIA Vitality members who utilise their products or services. The partners are separate and independent persons or entities from AIA Thailand.

Partner Benefits

Refers to discounts, rewards, benefits, incentives, cash back, goods and/or services available to members through AIA Vitality offered by our Partners.

Cash Back

Discounts you may be entitled to with certain partners which may be distributed in the form of electronic funds transfer or cheque or coupons or vouchers or other methods, whether conditional or otherwise, as may be determined by us from time to time and at our sole discretion.

Points / AIA Vitality Points

The points awarded to an AIA Vitality member for doing certain healthy activities.

Policy Owner

The entity or person who contracts with AIA Thailand and owns the insurance policy.

Status / AIA Vitality Status

The member status level on AIA Vitality programme that a member can achieve in accordance with the number of points he/she may have earned and accumulated during a membership year. Status levels are Bronze, Silver, Gold and Platinum. AIA Vitality members start on Bronze and may progress through the levels to Platinum as they earn points while engaging in healthy activities.

Status Thresholds

The minimum points an AIA Vitality member must earn and accumulate each membership year before moving to a particular Vitality status.

Terms and Conditions

These Terms and Conditions and any other Terms and Conditions which govern an AIA Vitality member’s participation in the AIA Vitality programme (where applicable), including and without limitation, the AIA Vitality Terms of Use, AIAV PICS, AIA Thailand Privacy Policy, benefit content, and promotional rules.

You, your

Refers to a member of AIA Vitality programme.

AIA Vitality Terms of Use

Conditions of Use
By using this website/application, you acknowledge your assent to the following conditions of use without limitation or qualification. You hereby warrant that you have read and agree to these Terms of Use, including our Personal Information Collection Statement. Please read these conditions carefully before using this website/application. Subject to relevant law, these conditions may be revised at any time, without providing notice to you and without giving any reason for doing so, by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current conditions to which you are bound. For material changes, if required by law, we will notify or otherwise obtain your consent prior to the change. If you do not accept these Terms of Use or any changes thereof, please leave the website/application and discontinue the use of all website/application and/or all services immediately.
Disclaimer
To the fullest extent permissible pursuant to applicable law: (1) The materials on this website/application are provided “as is”,“as available” and without warranties or any kind either expressed or implied and AIA Company Limited, AIA Group Limited, and their subsidiaries and affiliates (collectively, “AIA Vitality Operator”) disclaim all warranties, expressed or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose; (2) AIA Vitality Operator does not warrant that the website/application or the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website/application or the server that makes it available are free of viruses or other harmful components; and (3) AIA Vitality Operator does not warrant or make any representations regarding the use or the results of the use of the materials on this website/application in terms of their correctness, accuracy, reliability, or otherwise. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes. For complete details please refer to the actual policy or the relevant product or services agreement. AIA Vitality Operator reserves the right to modify the contents of this website/application at any time, but we have no obligation to notify you. You agree that it is your responsibility to monitor changes. This website/application may be linked to other website/applications which are not maintained by AIA Vitality Operator. AIA Vitality Operator is not responsible for the availability, content or accuracy of any external website/applications and does not make any warranty, express or implied, with respect to the use of any external links. The inclusion of any link to such website/applications does not imply approval of or endorsement by AIA Vitality Operator of the website/applications or the content thereof. You acknowledge and agree that you access such website/applications at your own risk.
Limitation of Liability
While AIA VITALITY OPERATOR uses reasonable efforts to include accurate and up-to-date information on this website/application, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, AIA VITALITY OPERATOR makes no warranties or representations as to the accuracy of the content of this website/application and under no circumstances, including, but not limited to, negligence, shall AIA VITALITY OPERATOR or any party involved in creating, producing, or delivering the website/application be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website/application, even if AIA VITALITY OPERATOR or an AIA VITALITY OPERATOR authorised representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, in no event shall AIA VITALITY OPERATOR's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website/application. AIA VITALITY OPERATOR also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website/application or your downloading of any materials, data, text, images, video, or audio from this website/application.
Restrictions on Use of Materials
This website/application is owned and/or licensed to be operated by AIA VITALITY OPERATOR. Except as otherwise expressly permitted by AIA VITALITY OPERATOR, no materials from this website/application or any website/application owned, operated, licensed or controlled by AIA VITALITY OPERATOR may be copied, reproduced, republished, modified, stored in a retrieval system, used for creating derivative works, uploaded, posted, transmitted (by any form or by any means), distributed or used in any other way for public or commercial purposes. You may download material displayed on this website/application for your personal non-commercial use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website/application, including the text, images, audio, and video, for public or commercial purposes, without AIA VITALITY OPERATOR's written permission. AIA VITALITY OPERATOR neither warrants nor represents that your use of materials displayed on this website/application will not infringe rights of third parties.
Limitation of Liability
While AIA Vitality Operator uses reasonable efforts to include accurate and up-to-date information on this website/application, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, AIA Vitality Operator makes no warranties or representations as to the accuracy of the content of this website/application and under no circumstances, including, but not limited to, negligence, shall AIA Vitality Operator or any party involved in creating, producing, or delivering the website/application be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website/application, even if AIA Vitality Operator or an AIA Vitality Operator authorised representative has been advised of the possibility of such damages. To the fullest extent permissible under applicable law, in no event shall AIA Vitality Operator 's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website/application. AIA Vitality Operator also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website/application or your downloading of any materials, data, text, images, video, or audio from this website/application.
No Offer
Information provided on this website/application should not be construed as an offer of securities for sale nor a solicitation of an offer to purchase securities. Past performance is not necessarily an indication of future performance. Any person considering an investment in the securities of AIA Group Limited should seek independent professional advice prior to making any investment decision.
Restriction on Use of Materials
This website/application is owned and/or licensed to be operated by AIA Vitality Operator. Except as otherwise expressly permitted by AIA Vitality Operator, no materials from this website/application or any website/application owned, operated, licensed or controlled by AIA Vitality Operator may be copied, reproduced, republished, modified, stored in a retrieval system, used for creating derivative works, uploaded, posted, transmitted (by any form or by any means), distributed or used in any other way for public or commercial purposes. You may download material displayed on this website/application for your personal non-commercial use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website/application, including the text, images, audio, and video, for public or commercial purposes, without AIA Vitality Operator's written permission. AIA Vitality Operator neither warrants nor represents that your use of materials displayed on this website/application will not infringe rights of third parties.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the website/application or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to violate any regulations, rules, laws, or local ordinances; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website/application or of other websites/applications, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, or fraud in any way whatsoever; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website/application. We reserve the right to terminate your use of the website/application or any related service for violating any of the prohibited uses.
Jurisdictional Issues
Unless otherwise expressly set forth herein, AIA Vitality Operator makes no representation that materials on this website/application are appropriate or available for use in any location. Those who choose to access this website/application do so on their own initiative and are responsible for compliance with local laws. Except as expressly set forth herein the information contained on this website/application is not an offer to sell or a solicitation to buy any security and insurance product by AIA Vitality Operator. No security and insurance product is offered or will be sold by AIA Vitality Operator or, if sold by AIA Vitality Operator, will be effective in any jurisdiction in which such offer or solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction. Some products and services may not be available in all jurisdictions.
No Offer
Information provided on this website/application should not be construed as an offer of securities for sale nor a solicitation of an offer to purchase securities. Past performance is not necessarily an indication of future performance. Any person considering an investment in the securities of AIA Group Limited should seek independent professional advice prior to making any investment decision.
Ownership of Information
Any information, other than personal data or information, you transmit to AIA Vitality Operator via this website/application, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and non-proprietary and will become the property of AIA Vitality Operator. Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting. AIA Vitality Operator is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to AIA Vitality Operator via this website/application or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information. You waive all applicable rights you may have in any information (other than personal data) you transmit to AIA Vitality Operator via this website/application or otherwise, for the purposes of this section of the conditions.
Intellectual Property
All trademarks, service marks, trade names, logos, and icons are proprietary to AIA Vitality Operator. Other than as expressly set out in these conditions and except as permitted by applicable law, nothing contained on the website/application should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of AIA Vitality Operator 's intellectual property including, but not limited to, any trademark or logo displayed on this website/application without the written permission AIA Vitality Operator. Your use of the trademarks or logos displayed on this website/application, or any other content on this website/application, except as provided herein, is strictly prohibited.
Software Licenses
To the extent that any software is made available or provided to you on this website/application, AIA Vitality Operator grants you a non-exclusive, limited and personal licence to download and use the software for your own personal, non-commercial use only. No other rights to the software are granted. All rights including intellectual property rights in the software remain the property of AIA Vitality Operator or the relevant licensors or owners of the software and, except as permitted by law, you may not reverse engineer, decompile, modify or tamper with the software.
GSecurity Reminder
At AIA Vitality, we take our user's security and confidentiality very seriously. While there is inherent risk in doing business with anyone over a public medium like the Internet, we have implemented measures to reduce these risks. In order to safeguard and protect your privacy, please ensure you have installed up to date virus protection.
Password and Account Security
You are entirely responsible for maintaining the confidentiality of your own passwords and account details. You are also entirely responsible for any transactions or activities that occur under your account, regardless as to whether such transactions or activities were made with or without your knowledge or authority. This website/application may provide you with a password manager function which would allow this website/application to remember them for you and automatically enter into the appropriate fields. When you enable the password manager function to remember passwords, it asks you if you want it to remember the account username and password for any site/application that is not already in your password or exceptions list. AIA Vitality Operator shall not be liable for any damage, loss or other liability incurred by you arising from any transactions of any kind whatsoever resulting from the unauthorised use of accounts and passwords by any third parties. Neither shall AIA Vitality Operator be liable to you in connection with your use of the password manager function. However, you may be held liable for any damage, loss or other liability incurred by AIA Vitality Operator for any wrongful use of your account and/or password. You shall report to AIA Vitality Operator immediately if you know or have reason to suspect that the security of your password and/or account may have been compromised or used by another person without authority.
Community Guideline
You may publish your own stories about health and well-being and to access some tools that can help you with your and your family’s health goals. People who have access to this website/application may see your stories and interact with you. The conversations may be diversified and shared with people wherever they are and whenever they go. If you use this website/application as a platform publishing your own stories and interact with people, you are required to comply with the following guidelines:

You are required to be at least 18 years of age to register on and use this website/application.

You warrant that you are fully able to understand and agree the terms, conditions, obligations, affirmations and representations set forth in these Terms of Use, including guidelines/rules for each function.

You are responsible for complying with all laws and regulations in the country in which you reside or visit when you access and use the website/application. You agree to use the website/application only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party.

As part of this AIA Vitality Community aspect, you may post your personal opinions, messages and ideas to the website and to the discussion forums available on the website/application. You undertake not to post content to the website/application that may be illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect or harmful, or which AIA Vitality regards as inappropriate, and you accept that AIA Vitality may remove this content from the website/application immediately without the need to notify you of such removal.

You are encouraged to report illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect and/or harmful content from the website/application to AIA Vitality Operator, and AIA Vitality Operator may correct and/or remove such content or any part thereof if it feels that it is appropriate to do so.

AIA Vitality Operator does not editorially control, filter or read your postings on the website/application on an ongoing basis, and you acknowledge and agree that AIA Vitality Operator shall not be responsible, in any way, for any user postings. You also agree to indemnify AIA Vitality Operator against any liability, claim, any third party claim, obligation, damage or loss of whatsoever nature that may result from (i) your posting(s) to the website/application. (ii) your use of and access to the website/application; (iii) your violation of any term of these Terms of Use; or (iv) your violation of any third party right, including without limitation any copyright, property, or privacy right;

You accept that the AIA Vitality Community aspect is integral to the website/application and to AIA Vitality Community concept, and agree to respect and abide by these community guidelines at all times when accessing or using the website/application, and to interact and engage with fellow users with equal respect and dignity.

Please note that as a user of the website/application, you determine who will have access to your personal information when you invite them to view your profile. AIA AIA Vitality Operator cannot be responsible for any consequences that may result from access that you may have provided to any individual.

Personal information
If you provide any personal information/data to our website/application during the registration process or otherwise, you hereby consent or explicitly consent to our collection, use, processing, and disclosure of your personal data where consent is required by applicable law, and your submission of personal data through the website/application is governed by our Privacy Statement.
No doctor-patient relationship

You accept that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material that may be available on the website/application, including information provided in direct response to your questions or postings may be provided by individuals in the medical profession, but your use of this content and information is not a substitute for healthcare treatment with doctors, or medical advice or diagnosis.

The provision of such information does not create a doctor-patient relationship, between AIA Vitality Operator and you, and does not constitute a medical advice, or diagnosis or treatment of any particular condition.

The information that you obtain or receive from the AIA Vitality Operator, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the website/application is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website/application. In no event shall AIA Vitality Operator be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

AIA VITALITY OPERATOR is not a medical service provider, nor is it involved in providing any healthcare or medical advice or diagnosis, it shall hence not be responsible and owns no liability to either users or practitioners for any outcome from the consultation between the user and the practitioner.

Severability
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.
Inconsistency in Wordings
In the event of any ambiguity or inconsistency between the English and Thai version of these conditions, the Thai version will control and prevail.
Governing Law and Jurisdiction
These conditions will be governed by the laws of the Kingdom of Thailand and the parties agree to submit to the exclusive jurisdiction of the courts of Thailand. Updated on 9 September 2021
PRIVACY POLICY/PERSONAL INFORMATION COLLECTION STATEMENT

AIA Personal Information Collection Statement
AIA Company Limited, Thailand Branch and its affiliates ("AIA", "we", "us", "our") recognise our responsibilities in relation to the collection, use, disclosure and other processing and storage of personal data. Among the most important assets of the AIA Group Limited group of companies ("AIA Group") is the trust and confidence placed on properly handling information. Customers expect us to maintain their information accurately, protected against manipulation and errors, secure from theft and free from unwarranted disclosure. This personal information collection statement ("privacy statement") provides you with notice as to how your personal data is collected, what personal data is collected, for what purposes your personal data is collected, used, disclosed or transferred, to whom your personal data may be disclosed or transferred, and how to access, amend and otherwise exercise your rights in respect of your personal data. You are required to read and understand this statement, before giving your consent for us to collect, use, disclose and otherwise process of your personal data. If you are less than 20 years old, your parental consent is additionally required.
How we collect personal data
We may collect and store your personal data in the following ways:

when you purchase or use our individual insurance, group insurance and services, or when you access or use our or third parties’ websites, apps, and online, mobile, telephone or other services (“Products” or “Services”);

when you submit documents and application forms for the purchase or use, or in consideration of the purchase or use, of our Products or Services;

when you submit requests for changes or updates to your Product or any other requests in connection with your Product including through the submission of Product servicing forms and documents;

when you respond to our queries or when you request for us to contact you;

when you interact with personnel, customer service officers, sales representatives, agents, brokers, intermediaries, contractors, business partners, service providers or other associated persons or organisations of AIA or AIA Group, and representatives of any of these persons or organisations (collectively “AIA Persons and Partners”), via websites, apps, social media, phone, email, face to face meetings, interviews, SMS, fax, regular mail or otherwise;

when we receive referrals or collect personal data from AIA Persons and Partners;

when you submit personal data to us to participate in lucky draws, contests, events or competitions organised by or on behalf of AIA or AIA Persons and Partners; or

when we seek information from third parties about you, including without limitation from investigators, public, private or commercial information sources, websites, application, social media sources, data providers, medical sources, health facilities, hospitals, doctors, other healthcare professionals, other insurance organisations, or industry associations or federations, in connection with your product, product applications, underwriting the risks of your product, product claims and/or Products and Services of AIA used or purchased by you (“Third Party Sources”);

when we seek information from third parties about you for compliance and other regulatory purposes.

By providing us with any personal data relating to a third party (including without limitation insured persons, trusted persons, family members or beneficiaries), you represent and warrant the accuracy of such personal data and that you have fully informed our collection, use, disclosure and transfer of such third party’s personal data for the relevant purposes, and have obtained such third party’s prior consent, except to the extent that such consent is not required under applicable laws and regulations. To the fullest extent permitted by law, you further agree to keep us fully indemnified from and against any and all damages, losses, costs, legal fees, penalties and proceedings, including any penalties or other amounts levied, imposed or charges by any regulator or regulatory authority, arising out of or in connection with your (or those of your officers, employees, advisors, agents or representatives) acts or omission, fault or negligence in performing these obligations or which result in us breaching any applicable laws.
What personal data do we collect, use or disclose
The personal data we collect, use and disclose (which includes sensitive personal data as provided in the Personal Data Protection Act B.E. 2562, as amended from time to time, and other relevant applicable laws and regulations), includes the following:

your personal data which enables your identification, such as your name, surname, identification numbers, passport numbers, phone numbers, email addresses, postal addresses and other contact details, date of birth, occupation, photographs, marital status and information about your dependants, Biometric data, and voice recordings;

your financial information such as income, source of income, tax information, bank account numbers, bank statements, credit card details, loan details, investment information and other payment details;

your employment information and employment history;

your health and medical information such as medical history, medical examination, medical investigation, consultation history, prescriptions, notes, treatments, description of medical services rendered medical reports, autopsy reports and medical billing;

information relating to your civil or criminal litigation background, such as criminal, civil and other litigation records;

details of the products and services you have purchased with AIA or other insurance organisations, such as policy numbers, amounts insured, policy alterations/transactions, premium payment method, premium payment history, or loan history, beneficiary, payer name, claims made, Anti-Money Laundering and Anti-Terrorist Financing and bankruptcy statuses, Foreign Account Tax Compliance Act (FATCA), police reports and court orders;

technical information and personal activities/preference collected when you use certain websites, apps and social media platforms, such as customer’s unique identification on social media platforms, IP address, browser type and version, time zone settings, browser plugin types, operating systems and platform, user profile, device information (including with respect to mobile devices the IMEI number, wireless networks and general network information); and

personal data of a third party that you provide to us in connection with the purchase or use of our Products and Services, or for referrals.

The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with you or to respond to your enquiries.
Purposes for which personal data is collected, used or disclosed
Personal data is collected or may be used, disclosed or transferred for the following purposes:

to offer, sell, provide, manage, operate, process and administer our Products and Services to you;

to process, administer, implement and effect the requests or transactions contemplated in this document or any other documents you may submit to us from time to time, including without limitation to evaluate your financial needs and provide recommendations of suitable products and services to you; to process Product applications; to administer your Product; to collect premiums and outstanding amounts from you; to manage provident fund, to investigate, analyse, process and pay claims/policy benefits made under your policies; and to renew, modify, cancel or reinsure your policy;

to exercise any right under your Product including right of subrogation, if applicable;

to design new or enhance existing Products and Services of AIA;

for reinsurance of our Products and Services to you;

to communicate with you, including to send you administrative and other communications about any Product or account you may have with us, to provide technical support for our websites and apps, or about future changes to this privacy statement;

for market research, advanced data analytics, and statistical or actuarial research, reporting or financial assessment undertaken by AIA, the AIA Group, AIA Persons and Partners, or our respective regulators;

for investigation or prevention of fraud-related activities and other actual or suspected misconduct, particularly to communicate with companies within the financial services and insurance industries, and our respective regulators;

for purposes of corporate reorganisations and corporate transactions;

to provide you with access to the content on certain websites, apps or social media platforms;

to monitor your behaviour, such as your use of certain websites, apps and social media platforms, conduct analysis of your use of them and understand your preferences in order to personalise, operate, evaluate and improve them, our Products and our Services, troubleshoot any problems, provide recommendations of relevant Products and Services and provide targeted advertising on our websites, apps or other channels;

for regulatory compliance, and (internal and external) audit reviews of AIA’s business;

to meet requirements of prevailing internal policies of AIA;

for purposes of storage, archiving, back-up or destruction of personal data;

to meet requirements imposed by applicable laws, rules, regulations, agreements or schemes imposed by any government regulators, law enforcement agencies, government authorities, dispute resolution or industry bodies;

to assist in law enforcement purposes, investigations by us or on our behalf, by police or by other government or regulatory authorities in any jurisdiction, and to meet reporting obligations and requirements imposed by law or agreed to with government or regulatory authorities in any jurisdiction;

for quality and training purposes when our communications are recorded;

to conduct general administration in connection with the foregoing purposes; and

to perform other necessary activities directly relating to any of the above purposes.

Unless otherwise permitted by applicable laws and regulations, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this privacy statement or a directly related purpose. For our Product on using your personal data for promotional or marketing purposes, please see the section entitled “Use of Personal Data for Direct Marketing Purposes” below.
Who may be provided with your personal data
Personal data will be kept confidential but we may, where permitted by applicable law or where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal data to the following parties:

any person authorised to act as an AIA Person and Partner for the sale, distribution or servicing of Products and Services offered by AIA or an AIA Group company to you;

Policyholder (in case of group insurance);

any person who is employed or contracted to work for such AIA Person and Partner for the sale, distribution or servicing of Products and Services offered by AIA or an AIA Group company to you;

any person authorised to act as an AIA Person and Partner to help deliver our Products or Services offered/sold to you, such as reinsurance companies, investment management companies, ratings agencies, investigation companies or other partners;

any AIA Persons and Partners who provide administration services, data processing services, business processing services, payment services, debt collection or securities clearing services, telecommunication services, technology services, cloud services, outsourcing services, call centre services, storage services, document processing, archiving services, scanning services, mailing services, scanning services, printing services, courier or messenger services, data analytics services, marketing services, research services, crisis management services or other services in connection with the operation of AIA's business or the provision management, operation, processing or administration of our Products or Services to you;

insurance organisations;

industry associations or federations;

any law enforcement agencies, statutory boards, government or regulatory bodies, dispute resolution bodies, or any other person in any jurisdiction to whom AIA or another member of the AIA Group must disclose data: (a) under a legal and/or regulatory obligation in that or any other jurisdiction applicable to that particular AIA Group company; or (b) pursuant to an agreement or scheme between the AIA Group company and the relevant government, regulatory body or other person;

any member of the AIA Group;

our professional advisors such as lawyers, auditors or consultants;

any party to whom you have consented the disclosure of your personal data; or

any other party permitted under applicable law;

Third Party Sources

Corporate Transactions
From time to time, we may acquire or dispose of one or more of businesses (or portions thereof) and for this purpose, to the extent permitted by applicable law, your personal data may be transferred or disclosed as a part of the purchase or sale or a proposed purchase or sale. In the event that we purchase a business, the personal data received with that business would be treated in accordance with this privacy statement, if it is practicable and permissible to do so. In the event that we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personal data in the same manner required by this privacy statement.
Third Country/Cross-Border Transfer
Your personal data may be transferred to, stored or otherwise processed by AIA, or provided to any of the above persons who may be located or who may provide services, in or outside Thailand. Where required under relevant law, we may seek your consent to the transfer of such information outside Thailand to our facilities or to those third parties with whom we share it as described above. Your personal data will only be transferred to other locations, where we are satisfied that adequate levels of protection exist to protect the integrity and security of your personal data, which as minimum are comparable to the jurisdiction or territory in which you provided such personal data.
Security and Retention of Personal Data
AIA applies reasonable security measures to prevent unauthorised or accidental access, processing, erasure, loss or use. AIA may retain your personal data for as long as necessary to fulfil the purpose(s) for which it is collected or a longer period as otherwise required to ensure compliance with applicable laws and regulations. Reasonable steps will be taken to delete or destroy your personal data when it is no longer necessary for any of the purpose above.
Your rights with respect to Personal Data and Point of Contact
You have the right to:

verify whether AIA holds any personal data about you, to access or obtain a copy of any such data, and/or to access information about how AIA uses or discloses your personal data;

require AIA to correct any personal data relating to you which is inaccurate;

request that the processing of your personal data be restricted under certain circumstances;

request deletion or destruction of your personal data under certain circumstances;

request a temporarily suspension of the processing of your personal data under certain circumstances;

withdraw your consent or request a change to your scope of consent;

request deregistration or deletion of your registered account (if any);

make a complaint about AIA's data handling; and

enquire about AIA’s policies and practices in relation to personal data.

Requests for access, correction, complaints or other queries relating to your personal data should be addressed to AIA Customer Service Center or AIA Call Center 1581 or email at th.customer@aia.com. Under applicable laws and regulations, we may have the right to charge reasonable costs for the processing of the above personal data requests. If you suspect any breach involving personal data, please notify Data Protection Officer (DPO) via AIA Call Center 1581 or email at th.privacy@aia.com or contact at the following address. AIA Company Limited 181 Thanon Surawong Khwaeng Suriya Wong Bang Rak, Bangkok 10500
Consequences of consent withdrawal
You may withdraw your consent to collect, use, maintain or disclose (part of) your personal data as set out in this privacy statement by giving us reasonable notice. If you withdraw your consent for us to collect, use, maintain or disclose your personal data for non-marketing reasons, we may be unable to process, administer and/or manage your Product, relationship and/or account with us. In such event, you may be required to surrender or terminate all your policies or accounts or withdraw from any programmes in which you are participating. This may be to your disadvantage, as you may be losing valuable benefits from your policies or programmes, incur surrender charges or it may not be possible for you to obtain a similar level of protection on the same terms in the future.
Amendments to this Privacy Statement
AIA reserves the right, at any time and without notice, to add to, change, update or modify this privacy statement, to the extent permitted by law, simply by notifying you of such change, update or modification. The notification could be made by email or other common mode of communications. Where required by applicable law, we may also notify you in the event of material changes to this privacy statement and, where required, seek your consent to those changes.
Additional Information
Should you have any questions on any part of this privacy statement or would like additional information regarding AIA's data privacy practices, please do not hesitate to contact us (see the section entitled “Your rights with respect to Personal Data and Point of Contact” above).
Use of Personal Data for Direct Marketing purposes
To provide you with information about our products and services, AIA Company Limited, Thailand Branch and its affiliates (“AIA”, "we", "us", "our") would like to use your name, surname, age, gender, email address, telephone (including mobile) number, and postal address you provide to us ("contact details") to,

send you promotional materials and direct marketing communications about our products, services, advice and subjects, including insurance, annuities; wealth management; investment; banking; financial services; credit cards; medical/health treatment; health information; recruitment; training; reward/loyalty/privilege programmes; charitable/non-profitable causes ("Classes of Marketing Subjects"); and

to administer contests, lucky draws, events and competitions to which you choose to participate.

We are required by law to obtain your explicit consent in order to do so. We would also like to share your name and contact details with AIA Persons and Partners providing any of the Classes of Marketing Subjects and call centre, marketing or research services so that they can send you promotional materials and conduct direct marketing in relation to the products and services they offer, but we also cannot do so without your written consent. If you do not want to receive any direct marketing communications, you may withdraw your consent at any time free of charge by contacting AIA Call Center 1581 or AIA iService. Any such request should clearly state details of the personal data in respect of which the request is being made. Please note that in this section your latest declaration shall prevail all declaration that you gave earlier (if any). Updated on 17 January 2020
Content
Last Update Time: 2021-08-04 10:00

AIA Vitality Status	AIA Vitality Points
Bronze	0 – 9,999
Silver	10,000 – 19,999
Gold	20,000 – 29,999
Platinum	30,000 +

Glossary	Definition
AIA Thailand, we, our, us	Refers to AIA Company Limited and/or where appropriate, its related bodies corporate and affiliates
AIA Vitality member	As set out in clause 4 of these Terms and Conditions.
AIA Vitality Plus member	As set out in clause 4 of these Terms and Conditions.
AIA Vitality programme	The AIA Vitality programme offered and administered by AIA Thailand. The AIA Vitality programme is the science-backed health and wellness programme, encouraging you to get healthier and gain rewards. The AIA Vitality programme's proven approach takes you on a personal pathway to better health: you get to know your health, learn how to improve your health and enjoy the rewards when you do.
AIA Vitality application	The AIA Vitality website at https://campaigns.aia.co.th/vitality and/or AIA Vitality mobile application.
AIA Vitality Personal Information Collection Statement (“AIAV PICS”)	Refers to the AIA Thailand Personal Information Collection Statement. In order to provide AIA Vitality members with its services and benefits under the AIA Vitality programme, it shall be necessary for AIA Thailand to collect, use and share certain personal data about you. The AIA Vitality Personal Information Collection Statement provides you with notice as to why your personal data is collected, how it is intended to be used, to whom your personal data may be provided, from whom your personal data may be collected and how to access, review and amend your personal data, in connection with AIA Vitality programme. This statement will be provided to you on or before collection of your personal data (and also from time to time) in an appropriate format and manner.
Membership fee	The membership payment or insurance premium that must be paid upon joining AIA Vitality Plus, and annually in order to remain a member of AIA Vitality Plus, and may be updated or varied from time to time on the AIA Vitality application, or in other notices or documentation issued to you. The membership fee may be payable on an annual basis, or such other periodic basis, by using payment methods as permitted by us (please refer to clause 3).
Benefits	Refers to discounts, exclusive offers, cash back rewards, and other benefits relating to goods and/or services offered by our partners from time to time and available to AIA Vitality and AIA Vitality Plus members through the AIA Vitality programme.
Benefit contents	A content setting out the use of and access to a benefit on AIA Vitality application.
Business Partner	Brokers, independent financial advisors and AIA Thailand’s bank partners.
Corporate Solutions Policy	Refers to a single master (group) insurance policy issued by AIA Thailand to insure the lives or health of a specific group of people, such as a group of employees.
Membership year	The 12-month period starting from the commencement of your AIA Vitality membership. Exceptions to this duration shall be clearly notified by AIA Thailand.
Membership fee due date	Refers to the date when your membership fee payment is due.
Partners	Means a retailer, association, or any other person, entity, firm or corporation who offers products or services or benefits as awards in the AIA Vitality programme and who is permitted to accrue AIA Vitality points to AIA Vitality members who utilise their products or services. The partners are separate and independent persons or entities from AIA Thailand.
Partner Benefits	Refers to discounts, rewards, benefits, incentives, cash back, goods and/or services available to members through AIA Vitality offered by our Partners.
Cash Back	Discounts you may be entitled to with certain partners which may be distributed in the form of electronic funds transfer or cheque or coupons or vouchers or other methods, whether conditional or otherwise, as may be determined by us from time to time and at our sole discretion.
Points / AIA Vitality Points	The points awarded to an AIA Vitality member for doing certain healthy activities.
Policy Owner	The entity or person who contracts with AIA Thailand and owns the insurance policy.
Status / AIA Vitality Status	The member status level on AIA Vitality programme that a member can achieve in accordance with the number of points he/she may have earned and accumulated during a membership year. Status levels are Bronze, Silver, Gold and Platinum. AIA Vitality members start on Bronze and may progress through the levels to Platinum as they earn points while engaging in healthy activities.
Status Thresholds	The minimum points an AIA Vitality member must earn and accumulate each membership year before moving to a particular Vitality status.
Terms and Conditions	These Terms and Conditions and any other Terms and Conditions which govern an AIA Vitality member’s participation in the AIA Vitality programme (where applicable), including and without limitation, the AIA Vitality Terms of Use, AIAV PICS, AIA Thailand Privacy Policy, benefit content, and promotional rules.
You, your	Refers to a member of AIA Vitality programme.

Privacy Statement

ID: aia-vitality-privacy-statement
titleTerm: Terms & conditions
cancel: Cancel
Headline: AIA Personal Information Collection Statement
Title: Privacy Statement
isHtml: true
HTML Content: AIA Company Limited, Thailand Branch and its affiliates ("AIA", "we", "us", "our") recognise our responsibilities in relation to the collection, use, disclosure and other processing and storage of personal data. Among the most important assets of the AIA Group Limited group of companies ("AIA Group") is the trust and confidence placed on properly handling information. Customers expect us to maintain their information accurately, protected against manipulation and errors, secure from theft and free from unwarranted disclosure. This personal information collection statement ("privacy statement") provides you with notice as to how your personal data is collected, what personal data is collected, for what purposes your personal data is collected, used, disclosed or transferred, to whom your personal data may be disclosed or transferred, and how to access, amend and otherwise exercise your rights in respect of your personal data. You are required to read and understand this statement, before giving your consent for us to collect, use, disclose and otherwise process of your personal data. If you are less than 20 years old, your parental consent is additionally required.
How we collect personal data
We may collect and store your personal data in the following ways:
when you purchase or use our individual insurance, group insurance and services, or when you access or use our or third parties’ websites, apps, and online, mobile, telephone or other services ("Products" or "Services");

when you submit documents and application forms for the purchase or use, or in consideration of the purchase or use, of our Products or Services;

when you submit requests for changes or updates to your Product or any other requests in connection with your Product including through the submission of Product servicing forms and documents;

when you respond to our queries or when you request for us to contact you;

when you interact with personnel, customer service officers, sales representatives, agents, brokers, intermediaries, contractors, business partners, service providers or other associated persons or organisations of AIA or AIA Group, and representatives of any of these persons or organisations (collectively "AIA Persons and Partners"), via websites, apps, social media, phone, email, face to face meetings, interviews, SMS, fax, regular mail or otherwise;

when we receive referrals or collect personal data from AIA Persons and Partners;

when you submit personal data to us to participate in lucky draws, contests, events or competitions organised by or on behalf of AIA or AIA Persons and Partners; or

when we seek information from third parties about you, including without limitation from investigators, public, private or commercial information sources, websites, application, social media sources, data providers, medical sources, health facilities, hospitals, doctors, other healthcare professionals, other insurance organisations, or industry associations or federations, in connection with your product, product applications, underwriting the risks of your product, product claims and/or Products and Services of AIA used or purchased by you ("Third Party Sources");

when we seek information from third parties about you for compliance and other regulatory purposes.
By providing us with any personal data relating to a third party (including without limitation insured persons, trusted persons, family members or beneficiaries), you represent and warrant the accuracy of such personal data and that you have fully informed our collection, use, disclosure and transfer of such third party’s personal data for the relevant purposes, and have obtained such third party’s prior consent, except to the extent that such consent is not required under applicable laws and regulations. To the fullest extent permitted by law, you further agree to keep us fully indemnified from and against any and all damages, losses, costs, legal fees, penalties and proceedings, including any penalties or other amounts levied, imposed or charges by any regulator or regulatory authority, arising out of or in connection with your (or those of your officers, employees, advisors, agents or representatives) acts or omission, fault or negligence in performing these obligations or which result in us breaching any applicable laws.
What personal data do we collect, use or disclose
The personal data we collect, use and disclose (which includes sensitive personal data as provided in the Personal Data Protection Act B.E. 2562, as amended from time to time, and other relevant applicable laws and regulations), includes the following:
your personal data which enables your identification, such as your name, surname, identification numbers, passport numbers, phone numbers, email addresses, postal addresses and other contact details, date of birth, occupation, photographs, marital status and information about your dependants, Biometric data, and voice recordings;

your financial information such as income, source of income, tax information, bank account numbers, bank statements, credit card details, loan details, investment information and other payment details;

your employment information and employment history;

your health and medical information such as medical history, medical examination, medical investigation, consultation history, prescriptions, notes, treatments, description of medical services rendered medical reports, autopsy reports and medical billing;

information relating to your civil or criminal litigation background, such as criminal, civil and other litigation records;

details of the products and services you have purchased with AIA or other insurance organisations, such as policy numbers, amounts insured, policy alterations/transactions, premium payment method, premium payment history, or loan history, beneficiary, payer name, claims made, Anti-Money Laundering and Anti-Terrorist Financing and bankruptcy statuses, Foreign Account Tax Compliance Act (FATCA), police reports and court orders;

technical information and personal activities/preference collected when you use certain websites, apps and social media platforms, such as customer’s unique identification on social media platforms, IP address, browser type and version, time zone settings, browser plugin types, operating systems and platform, user profile, device information (including with respect to mobile devices the IMEI number, wireless networks and general network information); and

personal data of a third party that you provide to us in connection with the purchase or use of our Products and Services, or for referrals.
The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with you or to respond to your enquiries.
Purposes for which personal data is collected, used or disclosed
Personal data is collected or may be used, disclosed or transferred for the following purposes:
to offer, sell, provide, manage, operate, process and administer our Products and Services to you;
to process, administer, implement and effect the requests or transactions contemplated in this document or any other documents you may submit to us from time to time, including without limitation to evaluate your financial needs and provide recommendations of suitable products and services to you; to process Product applications; to administer your Product; to collect premiums and outstanding amounts from you; to manage provident fund, to investigate, analyse, process and pay claims/policy benefits made under your policies; and to renew, modify, cancel or reinsure your policy;

to exercise any right under your Product including right of subrogation, if applicable;

to design new or enhance existing Products and Services of AIA;

for reinsurance of our Products and Services to you;

to communicate with you, including to send you administrative and other communications about any Product or account you may have with us, to provide technical support for our websites and apps, or about future changes to this privacy statement;

for market research, advanced data analytics, and statistical or actuarial research, reporting or financial assessment undertaken by AIA, the AIA Group, AIA Persons and Partners, or our respective regulators;

for investigation or prevention of fraud-related activities and other actual or suspected misconduct, particularly to communicate with companies within the financial services and insurance industries, and our respective regulators;

for purposes of corporate reorganisations and corporate transactions

to provide you with access to the content on certain websites, apps or social media platforms;

to monitor your behaviour, such as your use of certain websites, apps and social media platforms, conduct analysis of your use of them and understand your preferences in order to personalise, operate, evaluate and improve them, our Products and our Services, troubleshoot any problems, provide recommendations of relevant Products and Services and provide targeted advertising on our websites, apps or other channels;

for regulatory compliance, and (internal and external) audit reviews of AIA’s business;

to meet requirements of prevailing internal policies of AIA;

for purposes of storage, archiving, back-up or destruction of personal data;

to meet requirements imposed by applicable laws, rules, regulations, agreements or schemes imposed by any government regulators, law enforcement agencies, government authorities, dispute resolution or industry bodies;

For the purpose of supervision and promotion of insurance business under applicable laws relating to supervision and promotion of insurance business and life insurance, pursuant to the privacy policy of the Office of Insurance Commission. (You may find further details at https://www.oic.or.th.)

to assist in law enforcement purposes, investigations by us or on our behalf, by police or by other government or regulatory authorities in any jurisdiction, and to meet reporting obligations and requirements imposed by law or agreed to with government or regulatory authorities in any jurisdiction;

for quality and training purposes when our communications are recorded;

to conduct general administration in connection with the foregoing purposes; and

to perform other necessary activities directly relating to any of the above purposes.
Unless otherwise permitted by applicable laws and regulations, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this privacy statement or a directly related purpose. For our Product on using your personal data for promotional or marketing purposes, please see the section entitled "Use of Personal Data for Direct Marketing Purposes " below.
Who may be provided with your personal data
Personal data will be kept confidential but we may, where permitted by applicable law or where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal data to the following parties:
any person authorised to act as an AIA Person and Partner for the sale, distribution or servicing of Products and Services offered by AIA or an AIA Group company to you;

Policyholder (in case of group insurance);

any person who is employed or contracted to work for such AIA Person and Partner for the sale, distribution or servicing of Products and Services offered by AIA or an AIA Group company to you;

any person authorised to act as an AIA Person and Partner to help deliver our Products or Services offered/sold to you, such as reinsurance companies, investment management companies, ratings agencies, investigation companies or other partners;

any AIA Persons and Partners who provide administration services, data processing services, business processing services, payment services, debt collection or securities clearing services, telecommunication services, technology services, cloud services, outsourcing services, call centre services, storage services, document processing, archiving services, scanning services, mailing services, scanning services, printing services, courier or messenger services, data analytics services, marketing services, research services, crisis management services or other services in connection with the operation of AIA's business or the provision management, operation, processing or administration of our Products or Services to you;

insurance organisations;

industry associations or federations;

any law enforcement agencies, statutory boards, government or regulatory bodies, dispute resolution bodies, or any other person in any jurisdiction to whom AIA or another member of the AIA Group must disclose data: (a) under a legal and/or regulatory obligation in that or any other jurisdiction applicable to that particular AIA Group company; or (b) pursuant to an agreement or scheme between the AIA Group company and the relevant government, regulatory body or other person;

any member of the AIA Group;

our professional advisors such as lawyers, auditors or consultants;

any party to whom you have consented the disclosure of your personal data; or

any other party permitted under applicable law;

Third Party Sources

Corporate Transactions
From time to time, we may acquire or dispose of one or more of businesses (or portions thereof) and for this purpose, to the extent permitted by applicable law, your personal data may be transferred or disclosed as a part of the purchase or sale or a proposed purchase or sale. In the event that we purchase a business, the personal data received with that business would be treated in accordance with this privacy statement, if it is practicable and permissible to do so. In the event that we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personal data in the same manner required by this privacy statement.
Third Country/Cross-Border Transfer
Your personal data may be transferred to, stored or otherwise processed by AIA, or provided to any of the above persons who may be located or who may provide services, in or outside Thailand. Where required under relevant law, we may seek your consent to the transfer of such information outside Thailand to our facilities or to those third parties with whom we share it as described above. Your personal data will only be transferred to other locations, where we are satisfied that adequate levels of protection exist to protect the integrity and security of your personal data, which as minimum are comparable to the jurisdiction or territory in which you provided such personal data.
Security and Retention of Personal Data
AIA applies reasonable security measures to prevent unauthorised or accidental access, processing, erasure, loss or use. AIA will delete or destroy your personal data within 11 years after end of relationship with you or a longer period as otherwise required to ensure compliance with applicable laws and regulations.
Your rights with respect to Personal Data and Point of Contact
You have the right to:
verify whether AIA holds any personal data about you, to access or obtain a copy of any such data, and/or to access information about how AIA uses or discloses your personal data;

require AIA to correct any personal data relating to you which is inaccurate;

request that the processing of your personal data be restricted under certain circumstances;

request deletion or destruction of your personal data under certain circumstances;

request a temporarily suspension of the processing of your personal data under certain circumstances;

withdraw your consent or request a change to your scope of consent;

request deregistration or deletion of your registered account (if any);

make a complaint about AIA's data handling; and

enquire about AIA’s policies and practices in relation to personal data.
Requests for access, correction, complaints or other queries relating to your personal data should be addressed to AIA Customer Service Center or AIA Call Center 1581 or email at th.customer@aia.com. Under applicable laws and regulations, we may have the right to charge reasonable costs for the processing of the above personal data requests. If you suspect any breach involving personal data, please notify Data Protection Officer (DPO) via AIA Call Center 1581 or email at th.privacy@aia.com or contact at the following address. AIA Company Limited 181 Thanon Surawong Khwaeng Suriya Wong Bang Rak, Bangkok 10500
Consequences of consent withdrawal
You may withdraw your consent to collect, use, maintain or disclose (part of) your personal data as set out in this privacy statement by giving us reasonable notice. If you withdraw your consent for us to collect, use, maintain or disclose your personal data for non-marketing reasons, we may be unable to process, administer and/or manage your Product, relationship and/or account with us. In such event, you may be required to surrender or terminate all your policies or accounts or withdraw from any programmes in which you are participating. This may be to your disadvantage, as you may be losing valuable benefits from your policies or programmes, incur surrender charges or it may not be possible for you to obtain a similar level of protection on the same terms in the future.
Amendments to this Privacy Statement
AIA reserves the right, at any time and without notice, to add to, change, update or modify this privacy statement, to the extent permitted by law, simply by notifying you of such change, update or modification. The notification could be made by email or other common mode of communications. Where required by applicable law, we may also notify you in the event of material changes to this privacy statement and, where required, seek your consent to those changes.
Additional Information
Should you have any questions on any part of this privacy statement or would like additional information regarding AIA's data privacy practices, please do not hesitate to contact us (see the section entitled "Your rights with respect to Personal Data and Point of Contact" above).
Use of Personal Data for Direct Marketing purposes
To provide you with information about our products and services, AIA Company Limited, Thailand Branch and its affiliates ("AIA", "we", "us", "our" ) would like to use your name, surname, age, gender, email address, telephone (including mobile) number, and postal address you provide to us ("contact details" ) to, - send you promotional materials and direct marketing communications about our products, services, advice and subjects, including insurance, annuities; wealth management; investment; banking; financial services; credit cards; medical/health treatment; health information; recruitment; training; reward/loyalty/privilege programmes; charitable/non-profitable causes ("Classes of Marketing Subjects" ); and - to administer contests, lucky draws, events and competitions to which you choose to participate. We are required by law to obtain your explicit consent in order to do so. We would also like to share your name and contact details with AIA Persons and Partners providing any of the Classes of Marketing Subjects and call centre, marketing or research services so that they can send you promotional materials and conduct direct marketing in relation to the products and services they offer, but we also cannot do so without your written consent. AIA will delete or destroy your personal data within 11 years after end of relationship with you. If you do not want to receive any direct marketing communications, you may withdraw your consent at any time free of charge by contacting AIA Call Center 1581 or through AIA+ application. Any such request should clearly state details of the personal data in respect of which the request is being made. Please note that in this section your latest declaration shall prevail all declaration that you gave earlier (if any).
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Terms Celebrity Fitness

ID: terms-celebrity-fitness
titleTerm: Terms & conditions
cancel: Cancel
Headline: Celebrity Fitness
Title: Terms of use
isHtml: true
HTML Content: Discount and Cashback

You must be an AIA Vitality or AIA Vitality Plus member when applying for Celebrity Fitness membership with the benefit under the AIA Vitality programme. The fitness contract must be under your name and cannot be used by another person.

You can receive the partner gym benefits at a maximum of 1 contract from 1 fitness partner. If you breach the terms, AIA reserves the right to only give the benefit for the prior fitness contract until the end of the contract period.

The discount and status-based cashback are only applicable to a new Celebrity Fitness 12-month contract with the benefits under the AIA Vitality programme. Gym membership fee must be paid according to the fitness contract with a credit card only.

After the 12-month contract ends, you can choose to renew with a 12-month or 1-month contract.

You must be an AIA Vitality or AIA Vitality Plus member at the time of gym fee collection and cashback payment to receive the benefits.

The discount and cashback will be calculated based on your membership fee before VAT.

AIA status-based cashback will be calculated based on your AIA Vitality Status as of the 25th of the eligible month. And you will receive cashback via bank account on the 15th of the following month (or the next business day.)

If you apply for Celebrity Fitness with benefits under the AIA Vitality Programme after the 20th of the month, you will not be eligible for status-based cashback for that month.

If your AIA Vitality Plus membership type is changed to AIA Vitality membership type, you will receive the benefit of the AIA Vitality membership type. Your cashback benefit will cease immediately.

If your AIA Vitality or AIA Vitality Plus membership is terminated, your Vitality discount and cashback will also be terminated. Your Celebrity Fitness membership will remain active and you can still earn Vitality points for your gym workout.

No discount on personal training fees.

Existing Celebrity Fitness members

If you already have an existing Celebrity Fitness contract, you will need to continue until the existing contract end. At renewal, you can apply for a new contract with the benefits under the AIA Vitality programme.

You may, however, earn Vitality points under your existing contract by providing your AIA Vitality membership details to Celebrity Fitness. You will start earning Vitality points the next business day after linking your accounts.

Earning Vitality Points

AIA Vitality awards 100 points daily for exercising at Celebrity Fitness, regardless of the number of times you visit within a day.

Earn up to 15,000 exercise points each membership year from activities including:

(1) Workout tracking with fitness device (up to 100 points/day)

(2) Exercise at a partner gym (up to 100 points/day)

(3) Fitness events e.g. marathon (up to 1,500 points/day)

You will receive Vitality points the next business day after your gym workout.

If Celebrity Fitness is unable to collect the monthly membership fee e.g. unsuccessful credit card autopay transaction, and if for any reason you are permitted to use Celebrity Fitness club facilities, you will not earn points and any benefit for the visits.
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Terms AIA

ID: terms-aia-premium
titleTerm: Terms & conditions
cancel: Cancel
Headline: AIA Vitality Insurance Premium Discount
Title: Terms of use
isHtml: true
HTML Content: Vitality Privileges
Up to 10% upfront
Enjoy up to 10% upfront discount on your first year premium for selected AIA insurance products.
5% extra upfront
Enjoy an additional 5% discount on your first year premium with a minimum of 3 AIA Vitality integrated products.
Up to 25%
Enjoy up to 25% on your insurance premium depending on your Vitality Status and the products you selected.
Up to 18% healthy bonus
Earn up to 18% Healthy Bonus off your premiums for the AIA Life Protector 70 and AIA Life Protector 80 plan every 3 years, depending on your Vitality Status each year.

What You Need to Know

Upfront premium discount is only applicable to Vitality policy based on standard life and will not be applicable on any extra premiums due to loading.

Extra upfront premium discount is only applicable to new Vitality policy based on standard life and will not be applicable on any extra premiums due to loading.

For each subsequent policy year, the premium discount may increase or decrease depending on your Vitality Status at the time of the policy anniversary date. If you attained a higher Vitality Status after billing notice has been issued, AIA will reimburse the difference after premium has been made.
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Terms Absolute Gym

ID: terms-absolute-gym
titleTerm: Benefit
cancel: Cancel
Headline: Absolute Gym
Title: Terms of use
isHtml: true
HTML Content: AIA Vitality Plus

30% off membership fee

Up to 500 baht status-based cashback

Silver Status 200 baht

Gold Status 300 baht

Platinum Status 500 baht

Free! Joining fee waiver

AIA Vitality

30% off membership fee

Free! Joining fee waiver

Terms and conditions
Discounts and cashback:
You must be an AIA Vitality or AIA Vitality Plus member at the time of applying for ABSolute Gym, collecting the gym membership fee and receiving the cashback to receive the benefits under the AIA Vitality programme.

You can receive the partner gym benefits at a maximum of 1 contract from 1 fitness partner. If you breach the terms, AIA reserves the right to only give the benefit for the prior fitness contract until the end of the contract period.

The discount and status-based cashback are only applicable to a new ABSolute Gym 12-month contract with benefits under the AIA Vitality programme. The gym membership fee must be paid according to the terms in the fitness contract with a credit card.

If you apply for ABSolute Gym with benefits under the AIA Vitality Programme after the 20th of the month, you will not be eligible for status-based cashback for that month.

AIA Vitality status-based cashback will be calculated based on your AIA Vitality Status as of the 25th of the eligible month and membership fee (before VAT.) Cashback will be transferred to your bank account linked to AIAPAY on the 15th of the following month (or the next business day.)

If the AIA Vitality Plus member has not paid the AIA Vitality Plus premium in the current membership year, AIA Vitality reserves the right not to pay for this benefit.

If your AIA Vitality Plus membership type changes to AIA Vitality membership type, you will receive the benefit of the AIA Vitality membership type. Your cashback benefit will cease immediately.

If your AIA Vitality or AIA Vitality Plus membership is terminated, your Vitality discount and cashback will also be terminated.
Existing ABSolute Gym members:
If you already have an existing Prodigy Sport Club contract, you must stay on the existing contract until the end of the commitment period before signing up for the benefits under the AIA Vitality programme.
You may, however, earn Vitality points under your existing contract by providing your AIA Vitality membership details to the gym. You will start earning AIA Vitality points the next day after linking your accounts.
Earning AIA Vitality points:
AIA Vitality awards 100 points daily for exercising at a partner gym, regardless of the number of visits each day.
Earn up to 15,000 exercise points each membership year. You'll be awarded the highest points from a single activity each day from:

(1) Workout tracking with a fitness device (up to 100 points/day) or

(2) Exercise at a partner gym (up to 100 points/day) or

(3) Fitness events e.g. marathon (up to 1,500 points/day) or

(4) Online fitness class with fitness partner (up to 50 points/day, max 6,300 points/membership year)

You will receive AIA Vitality points the day after the gym workout.
If the gym cannot collect the membership fee (e.g. unsuccessful credit card autopay transaction) but you are permitted to use the fitness, you will not earn AIA Vitality points. The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards
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Terms Major

ID: terms-major-cineplex
titleTerm: Terms & conditions
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Headline: Major Cineplex
Title: Terms of use
isHtml: true
HTML Content: Active Rewards:

Exclusive for AIA Vitality Plus members who achieved Active Challenge.
This voucher is redeemable at Major Cineplex e-ticket kiosk or Major Cineplex mobile application for one normal seat in digital 2D
This voucher can be redeemed for 1 free normal seat at Major Cineplex and EGV thertres or pay additional cost when redeemed for 1 normal seat at Paragon Cineplex, Icon Cineconic, and Quartier Cineart.
To redeem for Honeymoon seats, Privilege Chair, Optimus Chair or 3D system, except all VIP seats, customers must pay difference of the special seat price and the normal seat price.
This voucher cannot be exchanged for cash or refunded.
The company Major Cineplex reserves the right to withhold this complimentary e-movie ticket without prior notice.
The movie ticket is the property of Major Cineplex and must not be sold by another party (except the party is allowed by Major Cineplex.)
Major Cineplex reserves the right to withhold this ticket if the barcode is recorded as purchased in the system or is copied or reproduced.
The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards
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Terms Better Vision

ID: terms-better-vision
titleTerm: Terms & conditions
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Headline: Better Vision
Title: Terms of use
isHtml: true
HTML Content: What You Need to Know

AIA Vitality discount cannot be used with Cartier, Maui Jim glasses and package glasses (lens and glasses).

AIA Vitality discount cannot be used in conjunction with other promotions.

AIA Vitality discount can be used at all Better Vision branches. (Online purchase is excluded)

The terms and conditions for the service are herein subject to revision by Better Vision Group Company Limited which is not affiliated with AIA Company Limited. AIA will not be responsible for any services, products and offers provided by Better Vision Group Company Limited.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at our website: https://www.aia.co.th/en/health-wellness/vitality/rewards
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Terms Medklinn

ID: terms-medklinn
titleTerm: Terms & conditions
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Headline: Medklinn
Title: Terms of use
isHtml: true
HTML Content: Need to know

Enjoy up to 25% discount off the recommended retail price on selected MedKlinn products purchased with promotion code.

This discount does not apply to MedKlinn purchases made at retail stores or through any other websites.

The product list may change from time to time without prior notice.

You need to have a MedKlinn account in order to purchase MedKlinn products online and enjoy the AIA Vitality discount.
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Terms Grab

ID: terms-grab
titleTerm: Terms & conditions
cancel: Cancel
Headline: Grab
Title: Terms of use
isHtml: true
HTML Content: This voucher can only be used for a single transaction on the Grab application; any unutilised amount will be forfeited.

Applicable only on Grab services in Thailand via the Grab application only.

Voucher must be redeemed within the stipulated period.

No extention of validity allowed.

This voucher does not apply to surcharges and platform fees, cannot be stacked with other promotions or discounts, is not transferrable and cannot be exchanged for cash or points.

For full terms and conditions, visit www.grab.com

For more information please contact Grab Help Center https://help.grab.com/passenger/th-th/.

Grabtaxi (Thailand) Co., Ltd. is not affiliated with AIA Co., Ltd. AIA will not be responsible for any services, products and offers provided by Grabtaxi (Thailand) Co., Ltd.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or https://www.aia.co.th/en/health-wellness/vitality/rewards
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Terms Tops

ID: terms-tops
titleTerm: Terms & conditions
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Headline: Tops Food Hall and Tops
Title: Terms of use
isHtml: true
HTML Content: Partner Benefits

Participating healthy food that you can enjoy 15% discount and earn Vitality Points includes fresh vegetables, fresh fruits, fresh fish, fresh chicken egg, brown rice and low fat pasteurized milk.

The maximum discount per month is 300 Baht from 2,000 Baht spent on participating items. You can save up to 3,600 Baht per year.

Earn 1 Vitality Points from every 5 Baht spent before discount on participating products. The maximum Vitality Points you can earn per month is 400 Vitality Points. You can earn up to 4,800 Vitality Points per year.

Vitality Points may take up to 3 working days to show on your Points Statement after the transaction date.

Active Rewards

This E-Voucher can be used for one time.

This E-Voucher can be used for a maximum of 20 codes / receipt.

This E-Voucher can be used until the expiry date.

This E-Voucher can be used at all branches of Tops Food Hall and Tops. (cannot be used at Tops Daily and Tops Online).

This E- Voucher can be used with normal priced and promotional items.

This E- Voucher is not valid for the purchase at CENTRAL EATERRY, bill payment and top-up service, phone card and prepaid card, alcoholic beverages, tobacco, wholesale, bulk pack (with 6 or more products bearing the same barcode/receipt), food court and product/service from rental shops at all business and store formats under Central Food retail Co., Ltd.

This E-Voucher cannot be exchanged or redeemed for cash and cannot be used with any other discount coupons. Only one coupon/receipt must be used.

Central Food Retail Co., Ltd. reserves the right not to accept E-Vouchers that come from screen recordings, photos, copy or print in all cases.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards.
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Terms Fitness First

ID: terms-fitness-first
titleTerm: Terms & conditions
cancel: Cancel
Headline: Fitness First
Title: Terms of use
isHtml: true
HTML Content: Discount and Cashback

You must be an AIA Vitality or AIA Vitality Plus member when applying for Fitness First membership with the benefit under the AIA Vitality programme. The fitness contract must be under your name and cannot be used by another person.

You can receive the partner gym benefits at a maximum of 1 contract from 1 fitness partner. If you breach the terms, AIA reserves the right to only give the benefit for the prior fitness contract until the end of the contract period.

The discount and status-based cashback are only applicable to a new Fitness First 12-month contract with the benefits under the AIA Vitality programme. Gym membership fee must be paid according to the fitness contract with a credit card only.

After the 12-month contract ends, you can choose to renew with a 12-month or 1-month contract.

You must be an AIA Vitality or AIA Vitality Plus member at the time of gym fee collection and cashback payment to receive the benefits.

The discount and cashback will be calculated based on your membership fee before VAT

AIA status-based cashback will be calculated based on your AIA Vitality Status as of the 25th of the eligible month. And you will receive cashback via bank account on the 15th of the following month (or the next business day.)

If you apply for Fitness First with benefits under the AIA Vitality Programme after the 20th of the month, you will not be eligible for status-based cashback for that month.

If your AIA Vitality or AIA Vitality Plus membership is changed to AIA Vitality membership, you will receive the benefit of the AIA Vitality membership type. Your cashback benefit will cease immediately.

If your AIA Vitality or AIA Vitality Plus membership is terminated, your Vitality discount and cashback will also be terminated. Your Fitness First membership will remain active and you can still earn Vitality points for your gym workout.

No discount on personal training fees.

Existing Fitness First members

If you already have an existing Fitness First contract, you will need to continue until the existing contract end. At renewal, you can apply for a new contract with the benefits under the AIA Vitality programme.

You may, however, earn Vitality points under your existing contract by providing your AIA Vitality membership details to Fitness First. You will start earning Vitality points the next business day after linking your accounts.

Earning Vitality Points

AIA Vitality awards 100 points daily for exercising at Fitness First, regardless of the number of times you visit within a day.

Earn up to 15,000 exercise points each membership year from activities including:

(1) Workout tracking with fitness device (up to 100 points/day)

(2) Exercise at a partner gym (up to 100 points/day)

(3) Fitness events e.g. marathon (up to 1,500 points/day)

You'll be awarded the highest points from a single activity for the day. E.g. if you joined a 10 km running event and tracked more than 12,500 steps on the same day, you'll earn 450 points from the 10 km run but 0 points for steps-tracking for that day.

You will receive Vitality points the next business day after the gym workout.

If Fitness First is unable to collect the monthly membership fee e.g. unsuccessful credit card autopay transaction, and if for any reason you are permitted to use Fitness First club facilities, you will not earn points and any benefit for the visits.
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Terms Garmin

ID: terms-garmin
titleTerm: Terms & conditions
cancel: Cancel
Headline: Garmin
Title: Terms of use
isHtml: true
HTML Content: Terms and conditions
You can enjoy up to 30% off the recommended retail price when you buy eligible Garmin products online via AIA Vitality. This discount does not apply to Garmin purchases made at any third party stores or through other websites.
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Terms Boots

ID: terms-boots
titleTerm: Terms & conditions
cancel: Cancel
Headline: Boots
Title: Terms of use
isHtml: true
HTML Content: Partner Benefits

Vitality Health Check is basic health screening comprised of Body Mass Index (BMI), Blood Pressure and Glucose measurements.

This privilege is only once per AIA Vitality Members per membership year.

Pharmacist will only conduct Vitality Health Check after checking your eligibility. Pharmacist will provide consultation based on health check up form and return health check form to you.

You may earn Vitality Points for BMI, Blood Pressure and glucose measurements and additional points for results that are within the healthy range, once every membership year. The measurements may be taken during the AIA Vitality Health Check, the AIA Vitality Nutrition Consultation, the AIA Vitality Fitness Assessment, an advanced screening or by self-submitting results from an external source, e.g. your general practitioner or doctor.

The complimentary 50 Baht e-voucher valid for 7 days for purchase of any products at Boots except pharmaceutical and clearance items.

Active Rewards

50 Baht discount per receipt when purchasing any products at participating Boots branches. The purchase price of 50 Baht is net price after deducting discounts.

Show discount barcode on your mobile phone to cashier before payment.

One discount code per purchase per receipt within the campaign period.

Expired e-Vouchers are not redeemable on no account.

This e-Voucher cannot be exchanged or redeemed for cash.

This e-Voucher can be use once per receipt at all branched of Boots except airport, Duty Fee shop, Paragon Food Hall and clearance branch.

Exclusion are clearance products, medicine and cannot use with any other discount coupons.

Boots Retail (Thailand) Co., LTD. reserves the right to change the promotion without prior notice.
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Terms True Money

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titleTerm: Terms & conditions
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Headline: Shopee
Title: Terms of use
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HTML Content: Active Rewards

Reserves the right for AIA Vitality Plus members who receive rewards from hitting the Active Challenge goal only.

The e-voucher is redeemed as a THB 50 discount per order (excluding shipping fee).

Limited to 1 code/order and can only be used with the Shopee application.

It is not allowed to renew or extend the validity period of the e-voucher code.

The e-voucher is applicable to all categories except Digital products, Ticket & Voucher, Baby powdered milk formula 1&2, Gold Bar, Gold Plate, Gold Rings, Gold Necklaces, Gold Earrings, Gold Bangles, Diamond Rings, Diamond Necklaces, Diamond Earrings, Diamond Bangles, and legally controlled goods.

The e-voucher is applicable to only Shopee Standardized Logistics Service.

The e-voucher cannot be transferred to any third party and cannot be exchanged into cash.

For more information, please reach out to the 24-hour Shopee chat service.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards.
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Terms Suunto

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HTML Content: Whether you're a multisport enthusiast, a keen triathlete or a gym fanatic, Suunto provides the ideal range of wearable devices to suit your lifestyle, needs and preferences. It will also guide and inspire you to keep fit and will help you track and improve your performance.
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Terms Supersports Online

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HTML Content: Terms and conditions

This promo code offers on-top 10% and can be used in conjunction with credit card promotion.

This promo code can be used when purchasing participating items with a minimum spending of 3,000 Baht/order.

This promo code is not applicable with “Non-Sale” items and "New Arrival" items.

This promo code can be used one code per one order.

This promo code is unlimited order per user throughout the month but limited to 1,000 rights/month.

The promo code is not refundable or exchangeable for cash.

Should there be any inquiries regarding the use of promo code or check participating items, please contact https://www.supersports.co.th/en/contact

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/th/health-wellness/vitality/rewards
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Last Update Time: 2022-12-21 16:02

Terms Hospital Network

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titleTerm: Terms & conditions
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Headline: Health Check Network
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HTML Content: What You Need to Know

You must present AIA Vitality membership card/e-card together with your national ID to receive the discount.

Prices exclude Out-Patient Other Medical Charge and Consultation Fee.

You can have any of the checks done at another healthcare provider and claim your Vitality Points by submitting proof of your results.

You can earn 750 Vitality Points for completing each of the 4 basic screenings: BMI, Blood Pressure, Glucose and Cholesterol and additional 750 Vitality Points for each result that falls within the healthy range (total of up to 6,000 Vitality Points), once each membership year.

You can earn 1,000 Vitality Points from each of the Advanced Screening, and Dental once each membership year.
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Terms Fitbit

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HTML Content: Terms and conditions
You can enjoy up to 30% off the recommended retail price when you buy eligible Fitbit products online via AIA Vitality. This discount does not apply to Fitbit purchases made at any third party stores or through other websites.
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AIA Vitality Travel Rewards

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AIA Vitality

Details of AIA Vitality Travel Rewards for AIA Vitality members are as per below.

AIA Vitality status	% Discount	Max discount per booking	Max booking per membership year
Bronze	10%	55 USD	4 Bookings
Silver	10%	55 USD	4 Bookings
Gold	10%	55 USD	4 Bookings
Platinum	10%	55 USD	4 Bookings

AIA Vitality Plus

Details of AIA Vitality Travel Rewards for AIA Vitality Plus members are as per below.

AIA Vitality Plus status	% Discount	Max discount per booking	Max booking with status-based discount per membership year
Bronze	10%	55 USD	4 Bookings
Silver	15%	70 USD	4 Bookings
Gold	20%	95 USD	4 Bookings
Platinum	25%	125 USD	4 Bookings
All statuses (after 4 bookings consumption)	10%	55 USD	Unlimited

If you upgrade to AIA Vitality Plus during the membership year, your booking availability will remain unchanged. For example, if you have used 3 bookings, after upgrading to AIA Vitality Plus, you will have 1 status-based discount booking available. (You will be eligible for 10% discount, up to 55 USD per booking, for the 5th booking onwards.)
The discount applies to all accommodations available in the booking platform via the AIA+ application only, and will apply to room charges excluding hotel taxes, service charges, any other incidental/administrative fees, and any extra costs from booking modification.
The displayed accommodation/room rate is calculated using the exchange rate from US Dollars (USD) to the approximate room rate in Thai Baht on the booking date, which may be different from your actual room payment charged depending on your credit card exchange rate policy. The room payment will be charged in USD based on the exchange rate of the card issuing bank on the billing date.
The discounts cannot be applied to bookings made via call centres.
The discounts cannot be applied to cruises, car hires, and travel experiences in all scenarios.

Payment

Payments must be made by Visa or Mastercard credit card.
Payments will be charged in USD currency only.

Booking amendment and cancellation

The booking cannot be amended.
Cancellation is subject to the hotel booking conditions.
If you need any assistance such as cancelling a booking, please contact via email at th.customerservice.aia@reward.travel or call 02-353-8988 (Monday-Friday at 9.00 - 17.00).
All eligible refunds will be calculated from the amount charged in USD currency. The amount received on your card account is subject to the currency exchange rate of the card issuing bank on the refund date.
You will receive a booking credit back for a successful cancellation made in the same membership year.

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2022-11-29 15:28

Prodigy Sport Club

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titleTerm: Benefit
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HTML Content: AIA Vitality Plus

30% off membership fee

Up to 500 baht status-based cashback

Silver Status 200 baht

Gold Status 300 baht

Platinum Status 500 baht

Free! Joining fee waiver

AIA Vitality

30% off membership fee

Free! Joining fee waiver

Terms and conditions
Discounts and cashback:
You can receive the partner gym benefits at a maximum of 1 contract from 1 fitness partner. If you breach the terms, AIA reserves the right to only give the benefit for the prior fitness contract until the end of the contract period.

The discount and status-based cashback are only applicable to a new Prodigy Sport Club 12-month contract with benefits under the AIA Vitality programme.

If your AIA Vitality or AIA Vitality Plus membership is terminated, your Vitality discount will also be terminated.
Existing Prodigy Sport Club members:
If you already have an existing Prodigy Sport Club contract, you must stay on the existing contract until the end of the commitment period before signing up for the benefits under the AIA Vitality programme.
You may, however, earn Vitality points under your existing contract by providing your AIA Vitality membership details to the gym. You will start earning AIA Vitality points the next day after linking your accounts.
Earning AIA Vitality points:
AIA Vitality awards 100 points daily for exercising at a partner gym, regardless of the number of visits each day.
Earn up to 15,000 exercise points each membership year. You'll be awarded the highest points from a single activity each day from:

(1) Workout tracking with a fitness device (up to 100 points/day) or

(2) Exercise at a partner gym (up to 100 points/day) or

(3) Fitness events e.g. marathon (up to 1,500 points/day) or

(4) Online fitness class with fitness partner (up to 50 points/day, max 6,300 points/membership year)

You will receive AIA Vitality points the day after the gym workout.
If the gym cannot collect the membership fee (e.g. unsuccessful credit card autopay transaction) but you are permitted to use the fitness, you will not earn AIA Vitality points. The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards
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Virgin Active

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Choose the membership type that suits your lifestyle. AIA Vitality Plus members enjoy discounts and cashback up to 50% off and AIA Vitality members enjoy 40% off.

Rewards

AIA Vitality PlusSave up to 50%

40% off membership fee

10% status-based cashback (Silver, Gold, and Platinum)

Special campaign: Today - 31 May 2022

Receive 10% cashback for all statuses

Free! Joining fee waiver

AIA VitalitySave 40%

40% off membership fee

Free! Joining fee waiver

Virgin Active Membership Plans

The Goal Getter (Flexi membership): unlimited all access at any club

The Once A-Weeker (Lite membership): limit one access per week at any club
Join Virgin Active
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7-Eleven

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HTML Content: The 15% discount can be used at all 7-Eleven stores. excluded 7-Eleven at airport branches, group of islands and transportation stations.

The 15% discount and Vitality points apply for the purchase of participating healthy food which includes ready-to-eat vegetables, ready-to-eat fruits, low-fat pasteurised milk, ready-to-eat eggs, fresh eggs, ready-to-eat fish, ready-to-eat brown rice, ready-to-eat rice berry and unpolished rice.

Limit maximum discount of 30 baht per purchase. If the 30 baht discount is not fully used, the remaining amount cannot be accumulated with the next purchase. (Calculate from 200 baht purchase before the discount.)

Limit up to 4 purchases per month with no maximum limit per day. Maximum 120 baht discount per month, up to 1,440 baht per membership year.

Earn 1 Vitality point from every 5 baht spent before the discount from the monthly purchase limit. Limit up to 160 Vitality points per month and 1,920 Vitality points per membership year.

Vitality points may take up to 3 working days after the purchase to show on your Points history.
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Last Update Time: 2022-11-28 19:09

Terms Medix

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HTML Content: About Medix About Medix About Medix
Medix is a global and leading provider of innovative, high quality, medical case management from diagnosis through recovery. Medix’ team is comprised of in-house doctors alongside nurses, medical admin, research teams and a quality accredited global network of over 4,000 specialists and 2,000 leading hospitals. Personal Medical Case Management by Medix includes:
Access to the world's leading specialists.

Revision of the diagnosis and referral for additional diagnostic tests.

Recommendation for treatment and supervision of its implementation.

Providing on-going medical support for a minimal period of three months.

A dedicated customer service center available 24/7 (except on public holidays).

What You Need to Know

To be eligible, AIA Vitality members must have Gold or Platinum status and must hold an AIA Vitality individual insurance policy on the date of receiving the service.

The eligibility to receive Medix service is subject to the terms and conditions agreed between AIA and Medix. The terms and condition and scope of services may be changed without prior notice.

Some services provided by Medix may incur an additional cost.

AIA will only release your medical history to Medix, upon receipt of the Service Acceptance Form and Confidentiality Waiver Form that has been signed by you.

Please contact Medix for a complete detail of the scope of the services.
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Last Update Time: 2023-02-24 11:39

Terms Teledoc Health

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Personal Medical Case Management

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About Teladoc Health

Teladoc Health is a leader in whole person virtual care services with network of over 50,000 specialists covering 450 medical specialities.

Medical conditions that are eligible for Personal Medical Case Management Service by Teladoc Health are:

Medical conditions without a diagnosis. For medical conditions without diagnosis, the customer must have had previous medical inquiries and consultations with at least one specialist in a field related to the medical problem;
Cancer;
Neurological diseases;
Ear, nose and throat (ENT) diseases;
Ocular diseases/ ophthalmology conditions;
Cardiovascular diseases;
Respiratory diseases;
Gastroenterological diseases;
Liver diseases;
Kidney diseases;
Urological conditions;
Endocrine diseases;
Orthopaedic conditions;
Haematological diseases;
Metabolic diseases;
Rheumatology/ Immunological diseases;
Infectious diseases, including HIV/ AIDS;
Snoring surgery and sleep apnoea;
Cosmetic/ Aesthetic surgery which are medically necessary;
Fertility-related conditions or procedures;
Obstetric conditions;
Sexual diseases/ sexually transmitted diseases;
Paediatrics conditions;
Obesity;
Recovery/ rehabilitation phase for stroke;
Recovery/ rehabilitation phase for severe burns;
Medical conditions in the fields of dentistry;
Combined pathologies; and
All medical conditions other than those listed in the Exclusion List below.

Excluded Medical Conditions:

Eligible Individual diagnosed with one of the following medical conditions are not eligible for the service:

Medical emergencies;
Accidents;
Urgent or life-threatening situations, such as ICU admission;
Daily or common issues, such as colds, flu, fever, occasional rash, etc.;
Long term chronic diseases management such as chronic hepatitis, diabetes, high blood pressure, high cholesterol etc. (however, any complications of chronic diseases shall be covered); or
Mental health conditions such as anorexia/ bulimia, mental health-related sleeping disorder, anxiety, depression, etc.

Notes:

To qualify for the service, the Eligible Individual must have had previous medical inquiries and consultations with at least one medical practitioner, with a prior diagnosis, in a field related to the medical problem.

What You Need to Know

Teladoc Health is an independent third-party company. AIA Thailand shall not be responsible or liable for any service, review, product, advice, recommendation, procurement and solicitation carried out or provided by Teladoc Health, which are not sold, produced or marketed by AIA Thailand. The availability of this Personal Medical Case Management service shall not be construed as any approval, representation or warranty by AIA Thailand as to the fitness for purpose or quality of the Teladoc Health Services.
The Personal Medical Case Management service is a complimentary service for Gold and Platinum AIA Vitality members with an effective AIA Vitality integrated policy on the date of registering for the service. Eligibility for service is subject to evaluation by AIA Thailand and Teladoc Health and the services provided are subject to the terms and conditions of AIA Thailand and Teladoc Health.
Tests, treatments, procedures, devices or medication recommended by Teladoc Health may be subject to additional charges that are not covered by your insurance plan.
AIA will only disclose information on the policy held by a customer to Teladoc Health once the service Enrolment Form has been signed by the said customer.
Please contact Teladoc Health for full details of the scope of the service.
Learn more about Personal Medical Case Management at https://www.aia.co.th/th/help-support/health-services/pmcm.

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Terms SF Cinema

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titleTerm: Terms & conditions
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HTML Content: Active Rewards:

Exclusive for AIA Vitality Plus members who achieved Active Challenge.

The reward ticket is redeemable for a movie ticket at SF movie ticket counters, automatic movie ticket kiosks, and the SF Cinema website and application.

The privilege of redeeming movie tickets is reserved only for the same day. The ticket cannot be used to reserve a seat for a different day.

Each ticket is valid for redemption for 1 Deluxe Seat movie ticket. (The value depends on the movie theater that chooses to redeem the ticket.)

In the event that the movie ticket exceeds the value of a Deluxe Seat, additional payment can be made to watch movies in Premium Seat, Prime Seat, and 3D movie formats.

For movies with adjusted pricing, the price difference must be paid according to the ticket rates for that specific movie.

This movie ticket is valid at SF WORLD CINEMA, SFX CINEMA, and all SF CINEMA branches, except Emprive Cineclub.

This movie ticket cannot be exchanged, refunded, or converted into cash and is prohibited for resale. Otherwise, the company reserves the right to reject the use of the movie ticket.

This movie ticket cannot be used in conjunction with other promotional activities.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards.
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Terms Health Check Rewards

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HTML Content: Eligible screenings and vaccinations:

Basic health screening (annual health check-up)

Advanced screenings such as mammogram, pap-smear/thin prep, prostate-specific antigen test (PSA), fecal occult blood test (FOBT), HIV test, cancer screening test, ultrasound to detect abnormalities of organs, sleep test, eye check-up by optometrist or ophthalmologist.

Professional consultation such as nutritionist consultation, and mental wellbeing consultation.

Vaccinations such as flu, COVID-19, Hepatitis B, HPV.

The health check cashback reward does not include dental checks and any fees incurred from receiving the service such as doctor fees, medicines, nursing feed, equipment fees, etc.

Required documents

Receipt with detail of the health check-up or vaccination issued by a hospital, clinic, or laboratory with the first name and last name of the AIA Vitality Plus members. If the receipt does not have complete details, please submit the medical certificate together with the receipt.

Terms and conditions

You must be an AIA Vitality Plus member at the time of getting the health check and receiving the cashback.

Limit 2 receipts per membership year up to 600 baht cashback per receipt and up to 1,200 baht for 2 receipts per membership year.

You must submit the request with the required documents within 30 days after the health check-up or vaccination. The cashback is calculated based on the AIA Vitality status on the date receiving the health check-up or vaccination but not exceeding the service fee according to the conditions of rewards per receipt. The remaining or excess amount cannot be

Cashback will be transferred to your bank account linked to AIAPAY within 45 business days from the date of receiving all documents.

If the AIA Vitality Plus member has not paid the AIA Vitality Plus premium in the current membership year, AIA Vitality reserves the right not to pay for this benefit.
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Terms Platinum Rewards

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HTML Content: You do not need to proceed with anything to earn the reward. However, you must be an AIA Vitality Plus member with Platinum status on the membership anniversary date and at the time of receiving the cashback.

AIA Vitality Plus members will receive 800 baht Platinum Rewards by money transfer via AIAPAY service as a cashback reward. The reward will be transferred to the bank account that you have linked with AIAPAY within 60 business days after the membership anniversary date.

If the AIA Vitality Plus member has not paid the AIA Vitality Plus premium in the current membership year, AIA Vitality reserves the right not to pay for this benefit.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards
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KOAN

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HTML Content: Need to Know

You can enjoy up to 25% off the recommended retail price when you buy selected lifestyle gadgets via AIA+ application. The discount does not apply to lifestyle gadgets made at any third party store or though other channel.

Koan Co., Ltd. is not affiliated with AIA Co., Ltd. AIA will not be responsible for any services, products and offers provided by Koan Co., Ltd.

The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards
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Terms Login

MEMBERSHIP TERMS AND CONDITION

1. Governing Documentation and Membership Conditions

2. Changes to the AIA Vitality Programme, Partners and Benefits

3. AIA Vitality Membership and Membership Year

4. Qualification as an AIA Vitality Member

5. AIA Vitality Membership Electronic Card

6. AIA Vitality Programme Benefits

6.1 Benefits of the AIA Vitality Programme

6.2 Additional Fees for using Benefits

6.3 Important information about Benefits

6.4 Benefit Content and other documentation

6.5 AIA Vitality Fitness Assessment

7. AIA Vitality Status and AIA Vitality Points

7.1 AIA Vitality Status

7.2 Earning AIA Vitality Points

7.3 Awarding of AIA Vitality Points

7.4 Monitor Your AIA Vitality Points

7.5 Validity and expiry of AIA Vitality Points

7.6 Transfer of rights

7.7 Underutilisation rules

8. Termination of Membership

8.1 Automatic termination if you cease to be insured by us

8.2 Cancellation by you

8.3 Termination of the AIA Vitality programme or your membership by us

8.4 If your membership terminates

9. Other Important Information

9.1 General information

9.2 How we communicate with you and consent to electronic communication

9.3 Disclosure of information

9.4 Dishonesty/ fraud/ misrepresentation/ abuse of AIA Vitality programme privilege

9.5 Exclusion of liabilities

9.6 Exclusive memberships

9.7 Third-party rights

9.8 Severance

9.9. Waiver

9.10 Law and jurisdiction

10. Definitions and Interpretation

AIA Vitality Terms of Use

Conditions of Use

Disclaimer

Limitation of Liability

Restrictions on Use of Materials

Limitation of Liability

No Offer

Restriction on Use of Materials

Prohibited Uses

Jurisdictional Issues

No Offer

Ownership of Information

Intellectual Property

Software Licenses

GSecurity Reminder

Password and Account Security

Community Guideline

Personal information

No doctor-patient relationship

Severability

Inconsistency in Wordings

Governing Law and Jurisdiction